Dealer and IIP Support Administrator

Fidelity Services Group; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading service provider in Cape Town is seeking a Dealer and IIP Support Administrator to provide support to the National Subscriber Sales Executive and manage client queries. The ideal candidate will have experience in customer service and be fully bilingual. This position offers a range of responsibilities including managing contracts and overseeing Dealer performance to ensure compliance and success.

Qualifications

• Experience in a customer service-oriented environment is required.
• Listener experience is advantageous.
• Must be fully bilingual.

Responsibilities

• Provide support to the National Subscriber Sales Executive.
• Manage contract processes and client query resolutions.
• Compile weekly and monthly reports and conduct Dealer meetings.

Skills

Bilingual

Customer service experience

Computer literacy (MS Office)

Tools

Listener

Job description

Overview

Job title : Dealer and IIP Support Administrator

Job Location : Western Cape, Cape Town

Deadline : October 14, 2025

Responsibilities

• The successful incumbent will provide assistance and support to the National Subscriber Sales Executive and Western Cape Region Dealerships with regards to client query resolution, other correspondence handling and administration functionalities, maintaining due diligence and accuracy. The incumbent will drive growth by attracting and retaining entrepreneurs who operate as Dealers for the business – selling our products and services within the Western Cape Region.
• Update and distribute daily, weekly and monthly statistics (e.g., weekly purchases, reports, commitments, etc.).
• Manage the contract process to ensure all contracts are accounted for and received as per Listener data provided.
• Resolve customer complaints by managing client queries and issues, and refer complex matters to dealers or Independent Installers where their assistance is required.
• Manage General Dealer and Independent Installer correspondence.
• Ensure compliance with the Code of Conduct, specifically relating to sales, technical and SMS testing forms.
• Provide Dealers and Independent Installers with assistance in obtaining customer codes within standard operating procedure timeframes.
• Report on area activity, sales, cancellations, operations and potential opportunities.
• Coordinate training and meetings and ensure that the specific requirements are met.
• Manage administration duties of marketing initiatives.
• Assist Admin Manager and Branch Managers to ensure Dealers and Independent Installers comply with FADT Standard operating procedures.
• Issue stationery and promotional items.
• Arrange business reviews and training sessions.
• Assist with reaching Monthly and Quarterly Dealer sales targets.
• Drive business delivery through recruiting new and managing existing Dealers to meet budgetary requirements.
• Provide leadership and direction to Dealers to support feasible Dealership operations and ensure business is conducted in line with guidelines and codes of conduct.
• Manage regional attrition rates and liaise with Fidelity ADT Branch Management to ensure Dealer representation and success.
• Compile weekly and monthly reports and schedule/ conduct monthly Dealer meetings.
• Attend management meetings when required and monitor daily performances, providing suggestions as necessary.
• Encourage healthy communication between departments and be aware of potential red flags in terms of finance, technical and administrative shortcomings.
• Organise continuous refresher training to maximise Dealers’ skills, abilities and competency and instill confidence in the Dealers.
• Make timely decisions and prepare bi-annual business plans for relevant regions.
• Implement and maintain business systems to ensure overall compliance.

Qualifications

• Fully bilingual
• At least 1 to 2 years’ experience within a customer service-oriented environment
• Experience on Listener would be advantageous
• Computer literacy in MS Office packages

Behavioural Competencies

• Strategic Agility
• Managing Diversity
• Business Acumen
• Drive for Results
• Managerial Courage
• Learning Agility
• Building Effective Teams
• Managing Vision and Purpose
• Championing Integrity and Trust
• Administrative / Management skills