Data Analyst

NMI; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A SaaS technology company is seeking a talented SaaS Implementation and Support Data Analyst in South Africa. This role involves managing the full implementation lifecycle of the Merchant Central product, acting as the subject matter expert for client support, and solving data-related queries with technical accuracy. The ideal candidate will have a relevant Bachelor's degree and experience with data analysis, SaaS implementations, and ticketing systems. A passion for the payments industry and technical expertise is essential.

Benefits

Flex PTO

U.S. Holidays observed

Diversity and inclusion initiatives

Qualifications

• Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or related field.
• 1-2 years of experience in a data analysis or data science role.
• 2+ years of experience supporting SaaS software.
• Familiarity with SQL or Python is a plus.

Responsibilities

• Manage full-lifecycle implementation of the Merchant Central CRM.
• Act as subject matter expert for the Residuals module support.
• Solve residual calculation tickets using Excel and Merchant Central.
• Interact with clients on Zoom/email to address questions.
• Create and verify mathematical formulas for residual income calculations.
• Log software issues using JIRA and Zendesk.
• Train new clients on the Merchant Central platform.

Skills

Data analysis

SaaS support

SQL-based analytics

Excel proficiency

Ticketing systems (Zendesk)

Education

Bachelor's degree in Computer Science or related field

Tools

BigQuery

JIRA

Zendesk

Job description

We are recruiting for a talented SaaS Implementation and Support Data Analyst to provide a first‑class service to our customers who are using our Merchant Central (formerly IRIS CRM) product. IRIS CRM is an NMI company.

Key Responsibilities

• Managing full‑lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption.
• Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module.
• Solving residual calculation tickets accurately using Excel and the Merchant Central platform.
• Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates.
• Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites.
• Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients’ needs and varying levels of technical expertise.
• Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools.
• Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality.
• Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness.
• Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information.
• Collaborate with cross‑functional teams with a focus on Sales and Partner Experience to define data needs and implement data‑driven solutions.
• Communicate findings effectively to both technical and non‑technical stakeholders.
• Assist in conducting ad‑hoc analyses and data extraction when needed.

Requirements

• Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field.
• 1‑2 years of experience in a role involving data analysis or data science, or equivalent academic experience.
• 2+ years of experience implementing or supporting SaaS software.
• Experience working in a ticketing system on a daily basis. Preferably Zendesk.
• Experience with BigQuery or similar SQL‑based data analytics tools.
• Proficiency with Microsoft Excel; familiarity with SQL or Python is a plus.
• Hourly rate of $32.69 - $39.90/hr, dependent on experience.
• Flex PTO.
• U.S. Holidays observed.

What we do!

NMI enables our partners with choice and challenges the one‑size‑fits‑all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs, and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech‑savvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Salary range, depending on experience: $68,000 - $83,000 USD