Customer Support Specialist – AI Assisted

Hire Hangar; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A tech support company is seeking a reliable Customer Support Specialist to manage support tickets for various eCommerce brands. The candidate will review and approve AI-generated responses, ensuring communication accuracy and brand tone. Responsibilities include editing replies and handling up to 200 tickets daily. Ideal candidates have 2-3 years of customer support experience, especially in eCommerce, alongside excellent written English skills and a comfort with AI tools. Weekend availability is required, aligning with US business hours.

Qualifications

• 2-3 years of experience in customer support, preferably eCommerce.
• Must be detail-oriented and have excellent written English skills.
• Comfortable using and learning new AI tools.

Responsibilities

• Review and approve AI-generated responses to customer issues.
• Edit or write replies to ensure brand tone and accuracy.
• Handle 100–200 support tickets daily.

Skills

Attention to detail

Excellent written English

Comfortable using AI tools

Tools

Shopify

Helpdesk tools (Gorgias, Richpanel)

Job description

Customer Support Specialist — AI Assisted

Hours 8‑4 pm EST US

We’re looking for a reliable and detail‑oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You’ll be using support tickets for AI‑powered platforms to review, refine, and approve suggested responses before sending them to customers. Most tickets involve order updates, returns, product questions, and shipping issues.

Responsibilities

• Review and approve AI‑generated responses before resolving customer issues
• Edit or write replies as needed to ensure accuracy and brand tone
• Flag edge cases or trends for internal escalations
• Handle 100–200 tickets per day depending on volume and complexity
• Work within platforms like Shopify and other e‑commerce integrated tools

Requirements

• 2–3 years of experience in customer support (eCommerce preferred)
• Excellent written English and attention to detail
• Comfortable using and learning new AI tools
• Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and Richpanel
• Must be available to work weekends (Saturday & Sunday) and during US business hours