Customer Support and Order Processing Coordinator

Dixie Recruitment; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A distribution and e-commerce company in Durban is looking for a dynamic individual to join their growing team. The ideal candidate will have at least 2 years of experience in a similar role and will be responsible for customer service, order processing, and supporting operations across multiple channels. Skills in Microsoft Excel and strong communication are essential, while experience with Shopify is advantageous. This role offers a friendly working environment and various responsibilities including handling customer inquiries and processing orders.

Qualifications

• At least 2 years experience within a similar role.
• Prior receptionist or call-handling experience preferred.

Responsibilities

• Assist walk-in customers professionally and warmly.
• Manage telephone calls for all company brands.
• Handle customer support across various channels.
• Process all online and offline orders.
• Support sales through walk-ins and answer customer queries.
• Handle returns, collections, replacements, and refunds.

Skills

Excellent communication skills

Strong telephone manner

Computer literacy (Excel, email)

Ability to multitask and prioritise

Education

Matric

Tools

Microsoft Excel

Shopify

Job description

Overview

Our client is a fast-growing distribution and e-commerce company representing premium international Healthcare brands. They are expanding into the UK and need a dynamic, customer-facing individual to support operations.

This role includes customer service, order processing, telephone support, walk-in assistance, and occasional pick-and-pack duties. The person must be friendly, fast-thinking, calm, and organised.

Responsibilities

• Assist walk-in customers professionally and warmly.
• Manage telephone calls for all company brands in South Africa and the UK.
• Handle customer support across email, telephone, WhatsApp, and other channels.
• Process all online and offline orders and send them to picking and packing.
• Manage order changes and contact customers when incorrect or unusual items are ordered.
• Support sales through walk-ins and answer customer questions confidently.
• Handle returns, collections, replacements, and refunds.
• Use Microsoft Excel and email confidently. Shopify knowledge is an advantage.
• Working hours: 8am–4pm Monday to Friday
• Optional Saturday work may be required and is paid as overtime.
• Must be outgoing, friendly, kind, respectful, and calm.
• Prior receptionist or call-handling experience preferred.
• Must show urgency when dealing with customer issues.

Required Skills

• Matric with at least 2 years experience within a similar role
• Excellent communication skills
• Strong telephone manner
• Computer literacy (Excel, email)
• Ability to multitask and prioritise

Advantageous Skills

• Shopify experience
• E-commerce or retail operations experience