Customer Success Manager

Hirexe; Remote; ZAR 994 000 - 1 326 000; Full time

Job summary

A fast-growing US company is seeking a Customer Success Manager to oversee key client accounts and foster strong relationships. This role involves managing client expectations, ensuring satisfaction, and driving account growth. Strong negotiation and communication skills are essential, as well as a minimum of 3 years of relevant experience and proficiency in CRM software. Join a collaborative team in a flexible remote work environment while supporting clients in their journey to success.

Benefits

Flexible remote work culture

Collaborative and inclusive work environment

Qualifications

• 3+ years of experience in client management roles.
• Proven success in account growth and retention.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as the lead contact for all client account management matters.
• Build and maintain strong customer relationships.
• Develop new business with existing clients.

Skills

Client relationship management

Negotiation

Communication

Presentation skills

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

Job Title: Customer Success Manager (Remote - EST Time Zone)

Location: Remote (Must be available during Eastern Time business hours)

Employment Type: Full-Time

About Us

A fast-growing US company, committed to delivering exceptional value to our clients. We pride ourselves on innovation, customer success, and a collaborative remote-first culture.

Role Overview

As a Key Account Manager, you'll serve as the primary point of contact for a portfolio of high-value clients. Your mission will be to nurture strong relationships, ensure client satisfaction, and identify opportunities for account growth. Collaborate cross-functionally with sales, support, and product teams to deliver best-in-class service and drive success for our key accounts.

Responsibilities

• Serve as the lead contact for all client account management matters
• Build and maintain strong, long-lasting customer relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate progress of monthly / quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and / or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements

• 3+ years of experience as a Key Account Manager, Client Success Manager, or similar role
• Proven track record of meeting or exceeding targets in account growth and retention
• Excellent listening, negotiation, and presentation skills
• Strong verbal and written communication abilities
• Experience with CRM software (e.g., Salesforce, HubSpot)
• Ability to work independently in a remote environment and manage priorities effectively
• Bachelor's degree in Business, Marketing, or relevant field preferred

What We Offer

• Flexible remote work culture (must be available EST business hours)
• A collaborative and inclusive work environment