Customer Services Team Lead - Coaching & Quality

Ithemba Recruitment- Sourcing Top Talent; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in Cape Town seeks a Customer Services Team Lead to enhance the customer service operations. The successful candidate will have over 2 years of experience in a team lead capacity within the customer service environment, preferably in FMCG or retail. Responsibilities include overseeing customer service strategies, motivating the team, and ensuring a customer-centric culture. This role offers a chance to influence service delivery excellence and engage with customers effectively.

Qualifications

• 2+ years in a customer service operational or team lead role in a Group Call Centre.
• Experience in FMCG or retail sector preferred.
• Demonstrable passion for people and knowledge of customer contact practices.

Responsibilities

• Develop and oversee customer service strategy.
• Embed a customer-centric culture within the team.
• Motivate and coach customer service agents to excel.

Skills

Leadership

Customer service

Team management

Communication

Education

Degree in Consumer Behaviour, Communications, Business or equivalent

Job description

A recruitment agency in Cape Town seeks a Customer Services Team Lead to enhance the customer service operations. The successful candidate will have over 2 years of experience in a team lead capacity within the customer service environment, preferably in FMCG or retail. Responsibilities include overseeing customer service strategies, motivating the team, and ensuring a customer-centric culture. This role offers a chance to influence service delivery excellence and engage with customers effectively.