Customer Service Team Lead - Elevate CX & Team Growth

The Legends Agency; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading South African lifestyle brand in Cape Town is seeking a Customer Service Team Leader to manage and inspire its support team. The role focuses on driving a world-class service experience aligned with the brand's values. The ideal candidate has 3-5 years of customer service leadership experience, ideally in retail or e-commerce, and possesses excellent communication skills. This is an opportunity to be part of a creative and collaborative environment with benefits like employee discounts and professional development.

Benefits

Employee discounts

Professional development opportunities

Creative work environment

Qualifications

• Minimum 3-5 years of experience in customer service leadership.
• Experience in retail or e-commerce environments.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and mentor the customer service team.
• Monitor daily operations to ensure service goals are met.
• Generate reports on customer service performance.

Skills

Customer service leadership

Communication skills

Problem-solving

CRM systems

Team mentoring

Tools

CRM platforms

Ticketing systems

Job description

A leading South African lifestyle brand in Cape Town is seeking a Customer Service Team Leader to manage and inspire its support team. The role focuses on driving a world-class service experience aligned with the brand's values. The ideal candidate has 3-5 years of customer service leadership experience, ideally in retail or e-commerce, and possesses excellent communication skills. This is an opportunity to be part of a creative and collaborative environment with benefits like employee discounts and professional development.