Customer Service & Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service & Sales Representative (Italian Speaking) for a prestigious airline brand. This is a full-time remote position based in South Africa, requiring fluency in Italian and English, along with strong customer service skills. Candidates should have a stable internet connection and be flexible with shift work. The role involves assisting passengers with travel-related queries and managing airline reservation systems. Monthly salary is R15,833 plus additional incentives.

Benefits

Fully paid product and systems training

Additional monthly incentives

Qualifications

• Candidates must reside in South Africa with a permanent residence permit.
• Must have a stable fixed line internet connection.
• Flexibility to work on rotational shifts is required.

Responsibilities

• Assist passengers with travel-related queries in Italian and English.
• Handle voice calls and written correspondence in German when required.
• Meet key performance indicators in a demanding call center environment.

Skills

Fluent in Italian

Strong customer service skills

Flexibility to work shifts

Tools

Airline reservations systems

Job description

Customer Service & Sales Representative (Italian Speaking)

North West, South Africa

Job Openings Customer Service & Sales Representative (Italian Speaking)

About the job Customer Service & Sales Representative (Italian Speaking)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets.

Job Type: Full time/Permanent

Workplace: Fully Remote

Start Date: 17 March 2025

Training: 4 - 11 Weeks (Fully Remote)

Working Hours: Monday - Friday with shifts ranging between 07h00 - 19h00 on a rotational basis and 09h00 to 17h00 on Saturdays.

Salary: R15 833 per month (non-negotiable)

Additional monthly incentives: Up to R4000.00 per month.

Candidate Location: Candidates located in CPT would be our first choice for this position, however, we will also review applications of candidates located within various parts of South Africa.

Requirements

• Located in South Africa
• Permanent residence permit/South African ID holders
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in Italian & English languages
• Work on airline reservations systems & handling voice calls in German may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment