Customer Service Representatives

Limitlessli; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic healthcare staffing firm is seeking a Customer Service Representative to manage professional interactions and contract processes. This role involves building relationships with healthcare professionals, facilitating contract management via DocuSign, and ensuring excellent service delivery. Ideal candidates will have strong communication and organizational skills, be detail-oriented, and be comfortable working remotely. Join the team and contribute to enhancing customer satisfaction in a supportive environment.

Qualifications

• Experience in healthcare or medical customer service is a plus.
• Strong ability to build relationships with professionals.
• Excellent verbal and written communication skills.
• High organization and commitment to detail.

Responsibilities

• Manage relationships with healthcare providers.
• Handle contract processes via DocuSign.
• Resolve customer queries promptly.
• Maintain detailed documentation.
• Collaborate with internal teams.

Skills

Customer service experience

Relationship-building

Communication skills

Detail-oriented

Problem-solving skills

Tools

DocuSign

Job description

At Limitlessli, we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering meticulously tailored services to meet our clients' unique business needs.

The Opportunity:

The Customer Service Representative needs to be a dedicated, detail-oriented, and outgoing individual for our customer service team. As a key point of contact for medical professionals, you will be responsible for managing interactions with doctors, handling contract processes via DocuSign, and ensuring a professional yet friendly experience for our clients. The ideal candidate will have excellent communication skills, a proactive approach to relationship-building, and the ability to navigate complex administrative tasks with ease.

This position is remote and offers you the flexibility of working from home.

Your responsibilities will include:

Customer Relationship Management:

• Establish and maintain strong relationships with doctors and healthcare providers to ensure long-term satisfaction and loyalty.
• Proactively reach out to doctors for follow-ups, support, and feedback to improve service quality.

Contract Management via DocuSign:

• Facilitate the preparation, distribution, and signing of contracts using DocuSign, ensuring all required fields are completed and signed in a timely manner.
• Assist doctors with any questions or issues related to contract terms and document signing.

Professional Communication:

• Represent the company professionally in all interactions, ensuring clear, respectful, and accurate communication with doctors and healthcare staff.
• Address and resolve customer queries via phone, email, or other communication channels, offering exceptional service and timely solutions.

Detail-Oriented Task Execution:

• Ensure that all documentation, contracts, and communication are accurately recorded and tracked.
• Maintain detailed customer interaction notes and updates in CRM systems to support future outreach and service provision.

Collaboration and Teamwork:

• Collaborate with internal teams to address customer needs, streamline processes, and provide exceptional service.
• Participate in regular team meetings to share insights, challenges, and opportunities for improvement.

To succeed in this role you will need:

• Previous customer service experience, preferably in a healthcare or medical setting, not mandatory.
• Strong ability to build and nurture professional relationships, particularly with doctors and medical professionals.
• Proficient in using DocuSign or similar electronic signature tools.
• Excellent communication skills, both verbal and written, with the ability to interact confidently and professionally with doctors.
• Outgoing, approachable, and comfortable in engaging conversations while maintaining professionalism.
• Highly organized with an eye for detail and a commitment to accuracy.
• Ability to multitask and handle a variety of administrative duties efficiently.
• Strong problem-solving skills and a customer-first attitude.

Preferred Skills:

• Experience with DocuSign

Service Fee:

Industry standards applicable to the state depending on work experience and level of expertise.

Hours:

US Eastern Standard Time (EST) - 9am to 6pm

Why Limitlessli?

We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.

Essential requirements:

You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly.

Don't miss out on this opportunity – apply now and become a valuable member of the Limitlessli team! If you're interested in what you have read, then we invite you to take the next step and submit your application.

JOIN OUR TEAM!