Customer Service Representative

Tracker Connect; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading logistics firm in South Africa's Western Cape is seeking two Customer Services Representatives to handle sales support duties. Successful candidates will process contracts, schedule fitments, and manage client queries. Ideal candidates have at least 2 years of administrative experience, preferably in logistics or tracking industries, and are proficient in MS Office and Outlook. Benefits include medical aid and paid annual leave.

Benefits

Medical aid

Provident fund

Paid annual leave

Qualifications

• At least 2 years’ experience in an administrative role.
• Experience in logistics or tracking industries is advantageous.
• Proficiency in MS Office & Outlook.

Responsibilities

• Process sales contracts received from clients and partners.
• Schedule fitments for technicians.
• Attend to queries from clients and brokers.
• Provide stats to sales consultants.

Skills

Administrative skills

Customer service

Communication

Problem-solving

Education

Matric

Tools

MS Office

Outlook

Job description

Position Summary

Industry: IT & Internet

Job category: Customer Service

Location: Western Cape

Contract: Permanent

Remuneration: MARKET RELATED

EE position: No

Introduction

TRACKER requires the services of two Customer Services Representative for the Western Cape region. The successful candidates will be responsible for all related sales support duties for the Cape Town Sales Support Department.

Job Description

• Process sales উইন contracts received from clients, sales consultants and business partners
• Scheduling of fitments for Tracker, Fitment Fitment Centres and Inhouse technicians
• Scheduling аефир Business Service Requests as and when required
• Moving of technicians scheduled jobs as required
• Tech Support
• Maintaining efficiencies of technicians scheduled jobs
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales aumenta ??
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and submitting the query to the relevant department and following up until the query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly
• Providing insurance certificates
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Provide service to both existing and prospective clients
• Ensuring both the company and the customers’ best interest isPWD? kept at heart

Minimum Requirements

• Matric with at least 2 years’ experience in an administrative role
• Previous experience in the logistics or tracking industries would be advantageous
• Proficiency in MS Office & Outlook

We Got You. At Home. On Roads. In Life.

Should you not hear from us within 4 weeks, please consider your application unsuccessful.

Benefits

• Medical aid
• Provident fund
• Paid annual leave