Customer Service Representative - Night Shifts & Weekends (Remote)

ISTA Personnel Solutions; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading BPO service provider based in South Africa is seeking a Customer Service Representative to support nurses using an app-based scheduling platform. The role involves assisting with account setup, shift bookings, and addressing user issues primarily during night shifts (11pm to 7am SA time). Ideal candidates should have at least one year of customer service experience, strong communication skills, and a tech-savvy mindset. A stable work history and the ability to work weekends are also essential.

Qualifications

• At least 1 year of experience in a customer service or support role.
• Stable work history with consistent employment.
• Strong written English and typing speed.
• Must be comfortable working night shifts (11pm–7am SA time) and weekends.
• Confident computer skills and ability to learn new systems quickly.

Responsibilities

• Help nurses and care facilities use the app and answer any questions they have.
• Assist with account setup, shift bookings, and general support.
• Fix or report any problems users experience with the app.
• Respond to urgent issues like last-minute cancellations.
• Communicate clearly via chat, email, or phone.
• Keep records of all support conversations.
• Work with the team to improve the user experience.

Skills

Excellent communication skills

Problem-solving ability

Tech-savvy

Empathy and patience

Attention to detail

Time management

Customer-first mindset

Team collaboration

Adaptability

Job description

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring!

Our U.S.-based client connects nurses with shifts at various nursing homes (long-term care facilities) through an app-based scheduling platform. They are looking for a Customer Service Representative to provide support and resolve any issues that may arise.

Working hours:

• Night shift: 11:00pm – 7:00am (SA time)
• 5 shifts per week, including weekends (you will typically be off for 2 days during the week)
• You may be required to work one or two 12-hour shifts over weekends on a rotational basis
• Total: 40 hours per week

PLEASE NOTE:

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Responsibilities:

• Help nurses and care facilities use the app and answer any questions they have
• Assist with account setup, shift bookings, and general support
• Fix or report any problems users experience with the app
• Respond to urgent issues like last-minute cancellations
• Communicate clearly via chat, email, or phone
• Keep records of all support conversations
• Work with the team to improve the user experience

Requirements

• At least 1 year of experience in a customer service or support role
• Stable work history with consistent employment
• Strong written English and typing speed
• Must be comfortable working night shifts (11pm–7am SA time) and weekends
• Confident computer skills and ability to learn new systems quickly

Required Skills:

• Excellent communication skills (written and verbal)
• Problem-solving ability – quickly understand and resolve user issues
• Tech-savvy – comfortable using apps, online tools, and troubleshooting basic technical issues
• Empathy and patience – especially when assisting nurses or clients in stressful situations
• Attention to detail – accurately log support interactions and spot issues early
• Time management – stay organized during night shifts and handle multiple tasks
• Customer-first mindset – always aiming to provide a helpful and positive experience
• Team collaboration – share feedback and work with others to improve service
• Adaptability – flexible in handling changing priorities or urgent situations

If you are not contacted within 14 working days, please consider your application unsuccessful.