Customer Service Representative

Merchants; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service company in South Africa is looking for motivated individuals to join their Customer Service Agent programme. This role involves handling customer interactions, resolving queries, and meeting performance targets. Candidates should have at least 6 months of customer service experience and strong English communication skills. The position includes 6 weeks of paid training and an opportunity for long-term placement based on performance.

Benefits

6 weeks of paid training

Certificate of completion

Opportunity for long-term placement

Qualifications

• Minimum 6 months customer service or call centre experience.
• Strong English communication skills are necessary.
• South African citizen status required.

Responsibilities

• Handle inbound and/or outbound customer interactions professionally.
• Resolve customer queries while delivering a positive experience.
• Follow call centre processes and quality standards.

Skills

Strong English communication skills

Customer service skills

Computer literacy

Education

Matric / Grade 12 or equivalent (NQF Level 4)

Job description

We’re Hiring: Customer Service Agent

Are you ready to take the next step in your career?

We’re looking for motivated and customer-focused individuals to join our Customer Service Agent programme. This opportunity includes paid training designed to prepare you to deliver exceptional customer experiences in a call centre environment.

Role Purpose

As a Customer Service Agent, you will handle customer interactions professionally and efficiently, ensuring excellent service delivery while meeting quality and performance standards.

Minimum Requirements

• Matric / Grade 12 or equivalent (NQF Level 4)
• Minimum 6 months customer service or call centre experience
• Strong English communication skills
• South African citizen
• Computer literate
• Willingness to learn and grow within a contact centre environment

What You’ll Be Doing

• Handle inbound and/or outbound customer interactions professionally
• Resolve customer queries while delivering a positive customer experience
• Follow call centre processes, scripts, and quality standards
• Accurately capture customer information on systems
• Meet individual and team performance targets (quality, productivity, attendance)
• Participate in training, coaching, and performance improvement sessions

What You’ll Get

• 6 weeks of paid training
• Practical call centre and customer service experience
• Workplace readiness and customer experience training
• A certificate of completion to strengthen your CV
• Opportunity for long-term placement based on performance