Customer Service Representative

Go Skills Cafe; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading digital marketing firm in South Africa is seeking a Customer Service Representative to ensure client satisfaction and enhance customer experience. Responsibilities include responding to inquiries, resolving complaints, and collaborating with marketing teams. Ideal candidates will have a high school diploma and 1-2 years in customer service, along with excellent communication and problem-solving skills. This role offers comprehensive benefits and opportunities for career advancement.

Benefits

Comprehensive health and dental insurance

Paid time off and holidays

Opportunities for career growth

Dynamic work environment

Qualifications

• 1-2 years of experience in customer service or a related field.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and provide product information.
• Handle and resolve customer complaints promptly.
• Collaborate with sales and marketing teams to improve customer satisfaction.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Education

High school diploma or equivalent, Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

Position

Customer Service Representative

Company Overview

Main Steet Digital is a leading digital marketing agency based in Centurion, GP, South Africa. We specialize in providing innovative and effective digital marketing solutions to businesses of all sizes. Our team is made up of talented and driven individuals who are passionate about helping our clients achieve their marketing goals.

Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for all customer inquiries and will work closely with our sales and marketing teams to ensure a seamless customer experience.

Responsibilities

• Respond to customer inquiries and provide information about our products and services
• Handle and resolve customer complaints in a timely and professional manner
• Maintain accurate and up-to-date customer records
• Collaborate with sales and marketing teams to identify and implement strategies for improving customer satisfaction
• Proactively reach out to customers to ensure their needs are being met and identify opportunities for upselling or cross-selling
• Stay up-to-date on industry trends and best practices to provide knowledgeable and effective support to customers
• Participate in team meetings and training sessions to continuously improve customer service skills and knowledge

Requirements

• High school diploma or equivalent, Bachelor's degree preferred
• 1-2 years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Proficient in Microsoft Office and CRM software
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of digital marketing and advertising is a plus

Benefits

• Comprehensive health and dental insurance
• Paid time off and holidays
• Opportunities for career growth and development
• Dynamic and collaborative work environment

If you are a dedicated and customer-focused individual with a passion for digital marketing, we encourage you to apply for this exciting opportunity. Join our team at Main Street Digital and be a part of our mission to help businesses succeed in the digital world.

Apply and do skills test here.