Customer Service Engineer AX/XP

Siemens; Durban; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A global technology company in Durban is seeking a Customer Service Engineer with a diploma in Electrical Engineering and 5-8 years of experience in maintaining X-Ray equipment. Responsibilities include installation, customer support, and contributing to internal processes. This role requires availability for overtime and standby duties during weekends and public holidays. Candidates with knowledge in the healthcare sector and IT experience are preferred.

Qualifications

• 5-8 years of experience in repair and maintenance of X-Ray equipment and/or similar digital imaging scope.
• Experience in performing Radiation Quality Assurance tests as required.
• Knowledge in the healthcare sector with 5 years' experience in the industry.

Responsibilities

• Complete technical tasks including installation, maintenance of equipment.
• Support customers remotely and onsite.
• Contribute to internal tools and processes improvement.
• Participate in training and skills development within the team.

Skills

Installation/commissioning skills

Maintenance experience

Customer support

Problem-solving skills

IT knowledge

Education

Diploma in Electrical Engineering

Job description

Job Location: Durban, KwaZulu-Natal, South Africa

Application Deadline: January 30, 2026

Tasks and responsibilities

• You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others.
• You support customers remotely and onsite and provide 2nd and 3rd level user support in case of arising issues.
• You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories.
• You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management.
• You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery.
• You will support all serviceführt processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.
• You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
• You will perform any other duties that may reasonably be expected from a Customer Service Engineer.

Qualifications and experience

• Diploma in Electrical Engineering (light current) or similar and/or knowledge on Healthcare sector with 5-8 years of experience in repair and maintenance of X-Ray equipment and/or similar digital imaging scope.
• Experience in performing *Radiation Quality Assurance* tests as laid out by the requirements of the ISP 17020 Inspection Body, will be advantageous.
• Knowledge in healthcare sector with 5 years’ experience in the repair and maintenance of X-Ray equipment and/or Cathlabs and Angio labs.
• IT experience is advantageous.

Attributes and skills

• You must be able to work overtime during week and weekends as well as on public holidays.
• Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis.
• You must be able to work overtime during week and weekends as well as on public holidays.
• Willing to perform standby duties when required after hours, weekend work will be required on aoholational basis.
• Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but absolutely mandatory for this role.