Customer Service Consultant

HARTMANN GROUP; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A healthcare solutions company is seeking a Customer Service Consultant in Johannesburg. The role involves processing orders, resolving complaints, and maintaining customer relationships. Candidates should have Grade 12 and strong knowledge of SAP and MS Office, with excellent communication skills in English and Afrikaans. Join a team focused on making a difference in healthcare.

Qualifications

• Excellent knowledge of SAP and MS Office.
• Ability to multitask and prioritize daily workload.
• High level verbal and written communication skills.

Responsibilities

• Process orders accurately and efficiently.
• Resolve product or service problems for customers.
• Perform general administrative duties including filing.

Skills

SAP Knowledge

MS Office

Verbal Communication Skills

Written Communication Skills

Multitasking

Planning

Time Management

Proficiency in English

Proficiency in Afrikaans

Education

Grade 12 (Matric)

Job description

help, care, protect and grow. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as Customer Service Consultant, ZAF-Johannesburg.

Responsibilities

• The primary activity for a customer service consultant is to process orders accurately and efficiently.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• When required escalate queries and complaints to the correct department manager.
• General administrative duties including filing of completed orders and credit notes.
• Preparing correspondence and quotes and providing product knowledge on company products to clients.
• Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
• Keeping the out-of-stock notice board up to date.
• Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
• Sorting of post and internal print work.
• Booking out of sample requests and making sure the correct clients receive the samples.
• Building and maintaining a professional relationship with Hartmann customers.
• Maintain customer records by updating account information.

Qualifications

• Grade 12 (Matric)
• Excellent knowledge of SAP and MS Office
• Proficiency in English and Afrikaans
• Ability to multitask and prioritise daily workload
• Exemplary planning and time management skills
• High level verbal and written communications skills

Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.

Your Personal Contact: Tshego Moagi