Customer service / (Logistics)

Isilumko Staffing; Kempton Park; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A logistics staffing firm is seeking a Customer Service Call Centre Representative in Kempton Park, South Africa. The role involves managing customer inquiries, solving potential issues, and ensuring smooth logistics operations. Candidates should have a high school diploma, 3–6 years of customer service experience, and knowledge of logistics processes. Strong communication skills and the ability to multitask in a busy environment are essential. Join a team where your customer-focused attitude and problem-solving skills will be valued.

Qualifications

• 3–6 years in a call centre or customer service role, preferably in logistics
• Experience with CRM systems and logistics processes is advantageous

Responsibilities

• Answer inbound calls, emails, and chat inquiries efficiently.
• Track shipments and update customers on delivery status.
• Investigate and resolve delivery delays or issues.

Skills

Strong communication (verbal and written)

Problem-solving and conflict resolution

Ability to multitask in a fast-paced environment

Proficiency in MS Office and CRM software

Knowledge of logistics processes

Education

High school diploma or equivalent

Logistics or business-related qualification

Job description

Position Overview

We are seeking a Customer Service Call Centre Representative to join the logistics team. The role involves handling customer inquiries, resolving issues, and ensuring smooth coordination of shipments and deliveries. You will be the first point of contact for clients, providing professional support and maintaining high service standards.

Key Responsibilities

• Customer Interaction
  • Answer inbound calls, emails, and chat inquiries promptly and professionally.
  • Provide accurate information regarding shipments, delivery schedules, and logistics services.
  • Handle complaints and elevate complex issues to the appropriate department.
• Logistics Coordination
  • Track shipments and update customers on delivery status.
  • Liaise with warehouse, transport, and operations teams to resolve service issues.
  • Assist in scheduling pickups and deliveries.
• Problem Solving
  • Investigate and resolve delivery delays, damaged goods, or misrouted shipments.
  • Offer alternative solutions to meet customer needs.

Data Management

• Record customer interactions in CRM systems.
• Maintain accurate documentation of service requests and resolutions.

Qualifications & Skills

• Education: High school diploma or equivalent; logistics or business-related qualification preferred.
• Experience: 3–6 years in a call centre or customer service role (logistics/transport industry experience advantageous).

Skills

• Strong communication (verbal and written).
• Problem‑solving and conflict resolution.
• Ability to multitask in a fast‑paced environment.
• Proficiency in MS Office and CRM software.
• Knowledge of logistics processes (tracking, warehousing, transportation).

Competencies

• Customer‑focused mindset.
• Team player with collaborative attitude.
• Attention to detail and accuracy.
• Ability to remain calm under pressure.
• Time management and organizational skills.