Customer Service Advisor

CXP are now part of the Huntswood Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global service provider is looking for Customer Service Advisers to join their team in Cape Town, South Africa. The ideal candidates should have webchat and voice experience, strong communication skills, and the ability to handle high volumes of customer interactions. Responsibilities include providing quality responses, resolving issues, and building rapport with customers. A minimum of 1 year in customer service is required, along with a clear credit and criminal record. Competitive remuneration packages are offered based on performance.

Qualifications

• Minimum of 1 year experience in customer service webchat.
• Clear Credit and Criminal record required.
• Computer literate.

Responsibilities

• Provide responses maintaining high quality of service.
• Identify issues before they arise using problem-solving techniques.
• Handle escalated calls and complaints.

Skills

Customer Service webchat experience

Excellent communication (Written and Verbal)

Ability to deal/interact with different customers

Product Knowledge

Adaptive Approach

Education

Matric or NQF Level 4 equivalent

Job description

Job Overview

Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service webchat.
• Basic understanding and knowledge of the UK market is beneficial.

Required Skills

• Customer Service webchat experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach
• Core Behaviors:
• Huntswood a ResultCX company employees have:
• A Winning Mindset
• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
• Servant Leadership
• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
• Deliver WOW!
• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.

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