Customer Service Advisor

Pepkor Lifestyle; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in South Africa is seeking energetic Customer Service Advisors to thrive in a dynamic environment. The ideal candidates will have outstanding customer service skills, attention to detail, and experience in financial roles. Responsibilities include processing transactions, customer interactions, and maintaining product knowledge. If you are target-driven and team-oriented, join us to make a real difference in our retail sectors.

Qualifications

• Must possess excellent customer service skills.
• Ability to work with money and perform transactions accurately.
• Practical experience in a financial and administration role is essential.

Responsibilities

• Process all transactions and administration accurately.
• Deal with customers in a customer-centric manner.
• Ensure up to date product knowledge.
• Receive and dispatch stock.

Skills

Customer service skills

Numeracy skills

Attention to detail

Interpersonal skills

Telephone etiquette

Team work

Target driven

Education

Matric

Tools

SAP

MS Office (Word, Excel)

Job description

Introduction: We are looking for a hard-working and energetic Customer Service Advisors to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.

Description: The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Job Specification:

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self-management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation

Minimum requirements:

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!