Customer Service Advisor

Concentrix; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service company in Durban is seeking a Customer Service Advisor to join their team. Applicants should have at least 24 months of experience in a contact centre and a Matric qualification. Key responsibilities include assisting customers with account issues, processing requests, and providing exceptional service in a dynamic environment. The role offers a competitive salary, medical aid, and other employee benefits, making it a rewarding opportunity for dedicated individuals.

Benefits

Medical aid for Employee or Medical insurance for Employee + 2 Dependents

Provident fund

Subsidized transport

Qualifications

• Minimum 24 months customer service experience within a contact centre environment.
• Clear criminal and credit record.
• Ability to type a minimum of 26 wpm with 80% accuracy.

Responsibilities

• Assist customers with activating new cards and setting PINs.
• Accurately update customer information in systems.
• Help customers identify and report fraudulent activity.

Skills

Customer Service Experience

English Proficiency

Computer Literacy

Attention to Detail

Shifts Availability

Education

Matric

Job description

Job title

Customer Service Advisor

Job Location

KwaZulu-Natal, Durban

Job Description

Experience the power of a game-changing career. Are you a people-oriented individual with a passion for assisting others? We are seeking a Customer Service Representative to join our dynamic team of game changers in our sunny Durban office. Concentrix is a great match if you have:

Experience

• Minimum 24 months customer service experience within a contact centre environment, including a minimum of 6 months working on a Financial Services, Banking, or Insurance campaign (Essential)

Qualifications

• Matric
• Clear criminal and credit record
• English Proficiency, both written and spoken
• Understanding of the Call Centre industry
• Ability to understand a customer's query
• Computer literacy – ability to speedily navigate multiple systems effectively
• Ability to type a minimum of 26 wpm with 80% accuracy
• Passion for providing excellent Customer Service
• Attention to Detail
• Availability to work shifts in a 24 / 7 environment

What's in it for you

• Basic Salary: R + R Campaign allowance
• Medical aid for Employee or Medical insurance for Employee + 2 Dependents
• Provident fund
• Subsidized transport

What you will do in this role

• Assist customers with activating new cards, requesting replacements, and setting or resetting PINs
• Accurately update customer personal and account information in systems
• Guide customers through the process of disputing unauthorized or incorrect charges
• Help customers identify and report suspicious or fraudulent activity on their accounts
• Provide assistance with making payments, setting up Autopay, and initiating balance transfers
• Assist customers with login, access, and password issues related to online and mobile banking platforms
• Help customers review recent transactions, verify account balances, and clarify charges
• Process account closure requests in a professional and secure manner
• Assist customers with inquiries related to credit limits and declined transactions