Customer Service Advisor

Sigma Connected Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service firm in Cape Town is seeking dedicated individuals to join as Customer Service Advisors. You will provide exceptional service through inbound and outbound calls, requiring effective communication and empathy skills. The ideal candidate possesses a minimum of Grade 12 and at least 1 year of experience within the BPO or contact center industry. With full training and support offered, this is an opportunity to thrive in a dynamic environment that values your contributions.

Benefits

Career development opportunities

Medical insurance

Transportation benefits

Employee assistance programs

Qualifications

• At least 1 year of experience in BPO/Contact Centre Industry.
• Must be available for rotational shifts, weekends, and public holidays.
• Clear credit and criminal record.

Responsibilities

• Handle inbound and outbound customer service calls.
• Assist customers in a professional and courteous manner.
• Respond to all incoming and outbound calls using relevant guidelines.

Skills

Customer service dedication

Excellent listening skills

Effective written communication

Empathy skills

Ability to adapt to change

Education

Minimum passed Grade 12

Tools

Computer literacy

Job description

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, Quarterly and Annual awards with marvelous prizes.
• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
• Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
• Join communities and collaborate with your colleagues on our internal Social Media platform.
• The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound customer service as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What Amazing People Will Bring to the Role

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Requirements

• Minimum passed Grade 12
• Minimum of 1 year experience as an advisor within the BPO/ Contact Centre Industry
• Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
• Clear credit and criminal record
• Computer literate
• Effective written and verbal communication skills
• Experience working in a contact centre is essential

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!