Customer Service Administrator

Iqvia Llc; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading pharmaceutical services company in Centurion or Midrand seeks a Customer Service Administrator. This full-time role requires managing customer accounts and ensuring accurate information. Candidates should have a Bachelor's degree and at least 2 years of customer service experience, particularly in the pharmaceutical industry. Proficiency in SAP is crucial for processing orders and supporting customers. This position offers competitive compensation and benefits in a dynamic environment.

Benefits

Competitive compensation

Benefits package

Qualifications

• Bachelor's degree in business administration, IT, or related field.
• Minimum 2 years in customer service or account management.
• Strong SAP background is required.

Responsibilities

• Manage customer accounts to keep information accurate and up to date.
• Use SAP to process orders, manage inventory, and generate reports.
• Respond promptly to inquiries and resolve product or service issues.
• Ensure timely and accurate order fulfilment through SAP.

Skills

SAP proficiency

Customer service skills

Problem-solving

Attention to detail

Education

Bachelor's degree in business administration, IT, or related field

Tools

SAP

Job description

Customer Service Administrator – Full‑time, Industry: pharmaceutical and medical diagnostics, Locations: Centurion or Midrand, South Africa.

This role is perfect for someone who thrives in a fast‑paced environment and values accuracy, efficiency, and collaboration.

What You'll Do:

Manage Customer Accounts: Keep customer information accurate and up to date.

• SAP Expertise: Use SAP to process orders, manage inventory, and generate reports.
• Customer Support: Respond promptly to inquiries and resolve product or service issues.
• Order Processing: Ensure timely and accurate order fulfilment through SAP.
• Reporting & Analysis: Monitor client activity, sales performance, and inventory levels.
• Cross‑Functional Collaboration: Work closely with sales, logistics, and finance teams.
• Compliance: Adhere to industry regulations and company policies.
• Continuous Improvement: Identify opportunities to enhance processes and system efficiency.

What We're Looking For:

• Education: Bachelor's degree in business administration, IT, or related field.
• Experience: Minimum 2 years in customer service or account management, with strong SAP background.
• Industry Knowledge: Pharmaceutical experience is highly preferred.
• Skills: Proficiency in SAP (order processing, inventory, reporting).
• Excellent communication and problem‑solving skills.
• Strong attention to detail and accuracy.
• Ability to work collaboratively in a team environment.
• Competitive compensation and benefits.

Apply Now:

If you have the skills and experience to excel in this role, we'd love to hear from you! Submit your CV.