Customer Retention Specialist: Build Loyal Relationships

King Price Insurance Company Ltd; Gauteng; On-site; ZAR 180 000 - 250 000; Full time

Job summary

A leading insurance firm in South Africa, Gauteng is seeking a passionate Retentions Consultant. You will manage client relationships and deal with queries to ensure retention and loyalty among clients. Ideal candidates should have a matric qualification and prior experience in retentions is a plus. The role requires strong problem-solving and communication skills to handle complex client interactions effectively.

Qualifications

• Matric or matric equivalent is essential.
• Previous retentions experience is beneficial.

Responsibilities

• Handling difficult client calls.
• Retaining clients as part of the company.
• Dealing with client queries and complaints efficiently.
• Aligning dealings with company culture and values.

Skills

Sales and client service oriented

Attention to detail and quality oriented

Deadline and results oriented

Ability to take initiative

Enthusiastic and passionate about the job and the company

Organised, punctual and excellent time management skills

Teamwork and collaboration

Good judgment and problem-solving skills

Adaptable and resilient

Honesty and integrity

Good interpersonal and communication skills

Negotiation skills

Administration skills

Education

Matric or matric equivalent

Job description

A leading insurance firm in South Africa, Gauteng is seeking a passionate Retentions Consultant. You will manage client relationships and deal with queries to ensure retention and loyalty among clients. Ideal candidates should have a matric qualification and prior experience in retentions is a plus. The role requires strong problem-solving and communication skills to handle complex client interactions effectively.