Customer Liaison Officer

Afrizan Personnel; Midrand; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A recruitment agency in Midrand is seeking a Customer Liaison Officer to create positive community impact. The role involves engaging with community members and stakeholders, managing community-related issues, and supporting outreach initiatives. Ideal candidates will have strong communication skills, community outreach experience, and a passion for problem-solving. A Bachelor’s degree in social sciences and proficiency in MS Office are preferred.

Qualifications

• Minimum Grade 12 (Matric) or equivalent.
• Bachelor's degree in social sciences, development studies or related fields preferred.
• Experience in community outreach, project management or a similar environment advantageous.
• Proficiency in MS Office and relevant software.
• Valid driver’s licence.

Responsibilities

• Engage with community members to support effective communication.
• Assist in managing community-related issues, enquiries and feedback.
• Support outreach initiatives and local programmes.
• Prepare reports and community engagement documentation.

Skills

Strong verbal and written communication

Excellent interpersonal skills

Problem-solving ability

Organisational and time-management capabilities

Fluency in English and at least one local language (Xhosa)

Education

Grade 12 (Matric)

Bachelor's degree in social sciences or related fields

Tools

MS Office

Job description

Job Description

Are you passionate about building meaningful relationships and creating positive impact within local communities?

A valued client is seeking a Customer Liaison Officer to act as the essential link between community members, stakeholders and project teams. This role is ideal for someone who thrives on communication, collaboration and problem‑solving, and who is committed to fostering trust and understanding across diverse groups.

Key Duties

• Engage with community members and stakeholders to support effective communication
• Assist in managing community‑related issues, enquiries and feedback
• Support outreach initiatives, events and local programmes
• Liaise with governmental structures, contractors and project teams
• Assist with conflict mediation and help resolve community challenges
• Prepare reports, presentations and community engagement documentation
• Maintain accurate records of interactions and activities
• Support project teams with administrative tasks and planning

Requirements

• Minimum Grade 12 (Matric) or equivalent
• Bachelor's degree in social sciences, development studies or related fields preferred (not a disqualification)
• Experience in community outreach, project management or a similar environment advantageous
• Strong verbal and written communication, including report writing and presentation skills
• Excellent interpersonal skills and the ability to engage confidently with diverse groups
• Problem‑solving ability, particularly in conflict mediation
• Strong organisational and time‑management capabilities
• Proficiency in MS Office and relevant software
• Fluency in English and at least one local language (Xhosa)
• Familiarity with the local community’s demographics and socio‑economic environment
• Valid driver’s licence
• Demonstrated integrity, accountability and professionalism

EE Disclaimer

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

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