Customer Experience Specialist — Luxury Decor

RecruitMyMom; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A boutique décor and lifestyle brand in Cape Town is seeking a vibrant Customer Support Coordinator. The role involves managing customer interactions across various platforms and ensuring an exceptional shopping experience. Ideal candidates should have 2–3 years of experience in digital customer service, excellent communication skills, and the ability to multitask. Join a passionate team that values creativity and offers growth opportunities in a beautiful work environment.

Benefits

Creative work environment

Collaborative team culture

Growth opportunities

Qualifications

• 2–3 years of experience in digital customer service, ideally in e-commerce or retail.
• Strong attention to detail and ability to manage high volumes of enquiries.
• Experience interacting with customers in person and online.

Responsibilities

• Manage customer interactions across various platforms.
• Respond to product inquiries promptly and professionally.
• Assist in logging returns and resolving complaints.

Skills

Excellent communication skills

Problem-solving skills

Ability to multitask

Experience with digital platforms

Tools

Excel

Shopify

Social media platforms

Job description

A boutique décor and lifestyle brand in Cape Town is seeking a vibrant Customer Support Coordinator. The role involves managing customer interactions across various platforms and ensuring an exceptional shopping experience. Ideal candidates should have 2–3 years of experience in digital customer service, excellent communication skills, and the ability to multitask. Join a passionate team that values creativity and offers growth opportunities in a beautiful work environment.