Customer Experience & Growth Lead

Switch Consultants; Durban; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A South African investment firm is seeking a Customer Experience Manager to enhance customer engagement and retention strategies. The role involves driving CRM initiatives, analyzing customer data to improve overall experience, and managing multi-channel marketing campaigns. Strong collaboration and technical expertise are essential, as well as the ability to strategize effectively based on market trends and customer demands. This role offers an exciting opportunity to shape customer relationships post-sales.

Qualifications

• Strong collaboration skills across the organization.
• Experience in CRM systems and driving customer engagement.
• Ability to strategize based on customer data and market research.

Responsibilities

• Drive initiatives to increase customer engagement and product adoption.
• Oversee execution of marketing campaigns and manage customer retention efforts.
• Monitor relationships and metrics through CRM systems.

Skills

Deep understanding of CDP and Martech software

CRM initiatives and campaign management

Data management and analytics

Customer retention strategies

Market research and analytics

Job description

A South African investment firm is seeking a Customer Experience Manager to enhance customer engagement and retention strategies. The role involves driving CRM initiatives, analyzing customer data to improve overall experience, and managing multi-channel marketing campaigns. Strong collaboration and technical expertise are essential, as well as the ability to strategize effectively based on market trends and customer demands. This role offers an exciting opportunity to shape customer relationships post-sales.