Customer Experience Champion

Boldr; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global customer service company in Cape Town is seeking a Customer Advocate to interact with customers, addressing inquiries and resolving complaints. This role requires excellent communication skills, analytical thinking, and a customer-oriented approach. Candidates should have between 6 months to 1 year of experience in customer service and must be familiar with cloud-based applications like Google Drive and MS Office. The ideal candidate is passionate about client satisfaction and continuous improvement.

Qualifications

• 6 months to 1 year of customer service experience.
• Excellent reading comprehension and communication skills required.
• Ability to understand and communicate complex ideas effectively.

Responsibilities

• Interact with customers to provide accurate and complete information.
• Perform problem tracking and ensure issues are resolved.
• Identify opportunities for continuous process improvement.

Skills

Customer orientation

Analytical thinking

Communication skills

Problem solving

Tools

Google Drive

Google Sheets

Google Docs

MS Office applications

Job description

A global customer service company in Cape Town is seeking a Customer Advocate to interact with customers, addressing inquiries and resolving complaints. This role requires excellent communication skills, analytical thinking, and a customer-oriented approach. Candidates should have between 6 months to 1 year of experience in customer service and must be familiar with cloud-based applications like Google Drive and MS Office. The ideal candidate is passionate about client satisfaction and continuous improvement.