Customer Engagement Consultant (GCC Africa Remote)

TransUnion; Remote; ZAR 500 000 - 700 000; Full time

Job summary

A leading financial services company is seeking a Customer Engagement Consultant to coordinate the delivery of batch data solutions. The role involves building trusted relationships with high-value clients and managing diverse projects to enhance efficiency and customer satisfaction. Candidates should have at least 5 years of experience in solution delivery or business analysis, with a proven ability to translate complex requirements into tangible outcomes. This remote position requires residency in South Africa and proficiency in managing multiple priorities while ensuring compliance with regulatory frameworks.

Benefits

Flexible time off

Tuition reimbursement

Workplace flexibility

Qualifications

• 5 years of experience in solution delivery, data analysis or software development.
• Demonstrated ability to deliver data-driven solutions that meet complex business needs.
• Experience communicating technical concepts to diverse audiences.

Responsibilities

• Own end-to-end delivery of batch data solutions, ensuring customer satisfaction.
• Build strategic relationships with high-value customers and provide actionable insights.
• Manage multiple solution delivery projects while balancing priorities.

Skills

Strong interpersonal skills

Excellent communication skills

Project management

Conflict management

Customer relationship management

Education

Bachelor’s degree in Financial Services or related field

Job description

Customer Engagement Consultant (GCC Africa Remote) TransUnion • Johannesburg, Gauteng, South Africa

TransUnions Job Applicant Privacy Notice

What You’ll Bring

The Batch Services team as part of our USA Customer Engagement division plays a pivotal role in delivering tailored Batch Credit Data Solutions to TransUnions customers. Working closely with some of our most valued clients, the Consultant leads the relationship from a solution standpoint, ensuring that what we deliver is not only of high quality but also genuinely impactful. Beyond delivery the Consultant also drives internal projects and initiatives aimed at improving how we operate constantly on the lookout for ways to enhance efficiency and elevate the customers experience.

Key Responsibilities

• Own the end‑to‑end delivery of batch data solutions from customer engagement and requirements gathering to solution configuration, validation and fulfillment.
• Build trusted relationships with high‑value customers acting as a strategic advisor and ensuring solutions deliver measurable business value.
• Collaborate with sales, product and technology teams to define, configure and deliver solutions that meet both operational and strategic needs.
• Manage a portfolio of diverse solution delivery projects balancing priorities, timelines and stakeholder expectations.
• Guide customers through platform transitions and evolving capabilities ensuring smooth adoption and alignment with business goals.
• Act as a subject‑matter expert translating complex requirements, advising on compliance risks and supporting internal and external stakeholders.
• Drive continuous improvement by identifying process gaps, leading internal initiatives and contributing to operational efficiency and innovation.
• Handle escalations with professionalism, resolving issues effectively while maintaining customer confidence and protecting TransUnions reputation.
• Operate within governance and compliance frameworks ensuring all solution activities meet regulatory and internal standards.

Qualifications & Experience

• Bachelor’s degree or equivalent experience ideally in Financial Services, Data Analytics, Business Analysis or a related field.
• 5 years of experience in solution delivery, data or business analysis, product management or software development preferably in a regulated or compliance‑heavy industry.
• Proven ability to design, deliver and validate data‑driven solutions that meet complex business needs.
• Experience interpreting large datasets and translating insights into actionable recommendations.
• Experience translating business requirements into executable configurations and collaborating effectively with technical teams.
• Experience communicating technical concepts to both expert and non‑technical audiences, adapting style to suit the context.
• Experience managing multiple priorities and projects independently in a fast‑paced, evolving environment.
• Experience delivering solutions within regulatory frameworks such as consumer credit data privacy and data governance, understanding their impact on solution design.
• Demonstrated experience as a proactive problem‑solver with a strong sense of ownership able to identify process gaps and drive improvements.

Professional Competencies

• Strong interpersonal and relationship‑management skills with the ability to build trust and engage effectively with high‑value customers.
• Excellent communication skills able to tailor messaging for both technical and non‑technical audiences and present solution outcomes with clarity.
• Skilled in managing conflict and navigating complex conversations while maintaining professionalism and protecting the TransUnion brand.
• Confident leading customer engagements and cross‑functional collaboration, fostering shared ownership and alignment.
• Highly adaptable to shift between strategic thinking and hands‑on problem solving in a dynamic fast‑paced environment.
• Strong sense of accountability, attention to detail and organizational discipline, able to manage multiple priorities with composure.
• Customer‑centric and proactive with a continuous improvement mindset and a natural curiosity to deepen expertise and drive value.

Impact You’ll Make

A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile. Flexible time off, workplace flexibility and an environment that welcomes continued professional growth through tuition reimbursement, conferences and seminars. Our culture encourages our people to hone current skills and build new capabilities while discovering their genius. We prize flexibility, continuous improvement and openness and offer a unique opportunity to combine technology with client relations and support.

What We Bring

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and targets. Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Remote Working Requirements

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre‑ready and has space to work comfortably and confidentially on a day‑to‑day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre but will not be able to work in a location outside of South Africa. A minimum of a 100 Meg fibre line is required. Should you be successful you will need to upgrade your line or install fibre in order to work effectively. This is a remote position which may require occasional in‑person attendance at work‑related events at the discretion of management.

Key Skills

Business Development, Employee Orientation, Public Health, Account Management, VersionOne, Conflict Management, Project Management, Relationship Management, Team Management, Customer Relationship Management, Human Resources, Public Speaking

Additional Information

• Employment Type: Full‑Time
• Experience: Years
• Vacancy: 1