Customer Care & Order Fulfillment Specialist

Boardroom Appointments; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A customer service firm in Durban is seeking an experienced individual to ensure smooth sales operations and provide excellent service to clients. Responsibilities include contacting customers, managing orders through SAP, and resolving queries swiftly. Candidates should have a minimum of 2-3 years in Call Centre and Customer Service roles and be proficient in Microsoft Office and SAP. The role emphasizes teamwork and communication to maintain high customer satisfaction levels.

Qualifications

• Minimum 2-3 years of Call Centre and Customer Service experience.
• Must be IT literate and proficient in Microsoft Office (Excel) and SAP.

Responsibilities

• Contact customers daily as per calling schedule.
• Receive calls & orders from customers.
• Check stock availability and advise customer.
• Generate orders on SAP as per procedure.
• Resolve customer queries within 2 hours.

Skills

Customer Service

Communication

Teamwork

Tools

SAP

Microsoft Office (Excel)

Job description

A customer service firm in Durban is seeking an experienced individual to ensure smooth sales operations and provide excellent service to clients. Responsibilities include contacting customers, managing orders through SAP, and resolving queries swiftly. Candidates should have a minimum of 2-3 years in Call Centre and Customer Service roles and be proficient in Microsoft Office and SAP. The role emphasizes teamwork and communication to maintain high customer satisfaction levels.