CUSTOMER CARE ADVISORS NEEDED- 3-Month Fixed Contract (USA)

CXP are now part of the Huntswood Group; Cape Town; Hybrid; ZAR 50 000 - 200 000; Part time

Job summary

A leading outsourcing company is seeking Customer Service Advisors to work in a night shift capacity. This role supports clients in the financial services sector and is perfect for students or individuals preferring night shifts. Candidates must have a Matric or equivalent and at least six months of call centre experience. Excellent communication skills and computer literacy are essential. The role offers various bonuses and allowances, making it an attractive entry-level position.

Benefits

Night Shift allowance of R2500

Retention bonus of R5000

Flexible night shift hours

Qualifications

• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six months of call centre experience or related experience.

Responsibilities

• Provide responses to all while maintaining high quality of service.
• Proactively identify issues and problems before they arise.
• Work with various parts of the business to resolve issues.

Skills

Customer Service experience

Excellent communication (Written and Verbal)

Ability to deal/interact with different customers

Ability to analyse and troubleshoot issues

Product Knowledge

Ability to probe effectively

Education

Matric or NQF Level 4 equivalent

Job description

Job Description

We’re looking for Customer Service Advisors with Webchat and Voice experience to join our global team. As a Customer Service Advisor — supporting clients within a financial services space during a high-demand period. This is a nightshift opportunity suitable for students, people between jobs or anyone who prefers working after dark without long‑term commitments, to build skills, earn income and make a real impact.

What’s In It For You

• Night shift hours (great for flexible lifestyle)
• Night Shift allowance of R2500!!!
• R8000 basic
• Retention bonus of R5000 – Completion Bonus Applicable (T&C)

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before they arise, use effective problem‑solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Work with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Respond to customers.

Job Requirements

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call‑centre experience or related experience in a financial services environment, customer service or debit/credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails).
• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service experience.
• Excellent communication (Written and Verbal).
• Ability to deal/interact with different customers.
• Ability to analyse and troubleshoot issues and provide sound resolution.
• Ability to demonstrate writing skills as it relates to capturing case notes.
• Product Knowledge.
• Adaptive Approach.
• Able to navigate through systems.
• Ability to probe effectively.

Core Behaviors

A Winning Mindset

• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

• Enable and Empower all Employees – Our employees are the heart of our success.
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.
• Subject to HW incentive & remuneration policies, speak to your recruiter for more information.

Apply

Seniority level: Entry level
Employment type: Contract
Job function: Other
Industries: Outsourcing/Offshoring