Credit Controller - Hybrid

Profession Hub; Sandton; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A financial services company is seeking a Credit Controller for a 12-month contract in Sandton. The role involves managing credit risk, ensuring timely payments, and maintaining customer relationships. Candidates should have a degree in Credit Management or Accounting and at least 2 years of Credit Control experience. Proficiency in MS Office and knowledge of Accpac or Microsoft Dynamics is preferred. The role offers a hybrid work environment.

Qualifications

• Minimum of 2-5 years’ Credit Control and CRM Experience.
• Strong experience in collecting outstanding debts professionally.
• Proficient in MS Office packages, particularly Excel.

Responsibilities

• Ensure policies and procedures are always adhered to.
• Perform credit checks on new and existing customers.
• Efficient and timeous collection of payments within target KPI’s.

Skills

Analytical

Attention to detail

Negotiation skills

Customer service orientation

Communication skills both written and verbal

Problem solving

Time management & prioritisation

Team contribution

Education

Degree or National Diploma in Credit Management or Accounting

Tools

MS Office

Accpac

Microsoft Dynamics

ZOHO Desk

Job description

Our client is searching for a Credit Controller for a 12 month contract to join their team in Sandton (Hybrid)

Overview

Our client is searching for a Credit Controller for a 12 month contract to join their team in Sandton (Hybrid).

Responsibilities

• To ensure that the company gets paid on time, manages its credit risk effectively, and maintains healthy cash flow while protecting customer relationships.

Required Education / Training

• At least a Degree or National Diploma in Credit Management or Accounting
• Proficient in MS Office packages i.e. MS Word, Excel, Outlook.
• Accpac and Microsoft Dynamics knowledge (advantage).

Required Work Experience

• Minimum of 2 -5 years’ Credit Control and CRM Experience.
• Strong experience in collecting outstanding debts professionally and within agreed timelines.

Technical Competencies

• Microsoft Dynamics package (advantage)
• Sage300/ Accpac (advantage)
• MS Office
• Intermediary to Advanced Excel
• Strong Reconciliation skills
• Accounts Receivables Reporting and Analysis skills
• Credit Management policies and procedures knowledge
• Familiarity with automation tools (advantage)
• Good understanding of the order to cash process

Behavioural Competencies

• Analytical
• Establish and maintain solid relationship with customers including all relevant stakeholders
• Attention to detail
• Ability to work under pressure and multi-task
• Team contribution
• Business acumen
• Communication skills both written and verbal
• Negotiation skills
• Target driven
• Good Telephone etiquette
• Problem solving
• Innovative
• Time management & prioritisation
• Customer service orientation

Key Performance Areas

• Ensure policies and procedures are always adhered to
• Perform credit checks on new and existing customers
• Creation of customer accounts as per agreed SLA
• Efficient and timeous collection of payments within target and performance driven KPI’s
• Follow up on overdue accounts
• Capturing of customer payments to the correct account
• Apply customer payments according to customer remittances
• Distribute customer statements and invoices
• Meet with customers and arrange payment plan
• Send demand letters to overdue customers
• Place overdue accounts on hold.
• Handover bad debts.
• Resolving customer queries and ensure all tickets are closed once resolved on ZOHO desk
• Communicate effectively with internal departments to resolve customer queries
• Reconciliation of debtor’s accounts
• Submit debit order run
• Attend to unpaid debit orders
• Month end age analysis report with commentary
• Prepare weekly subsequent payment report
• Submit weekly age analysis report for overdue accounts
• Present risk customers to the risk committee bi-weekly
• Process refunds and adjustment journals
• Ensure customer master data is up to date and accurate
• Attend to audit samples during external and internal audit