Credit Client Value Specialist

Hire Resolve; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment firm is seeking an experienced Senior Credit Client Value Specialist in Stellenbosch. This role involves creating strategies to influence client behavior, implementing credit profiling tools, and stakeholder engagement. The ideal candidate will have over 6 years of experience in retail credit analysis, along with a relevant Honours degree, and knowledge of credit legislation and project management principles. The position offers a highly competitive salary based on experience.

Qualifications

• 6+ years of relevant retail credit analysis experience.
• Experience in behavioural analysis and client journey mapping.
• Experience in delivering a product or tool through stakeholder collaboration.

Responsibilities

• Create strategies and tactics to influence client behaviour.
• Design and maintain Credit profiling and educational tools.
• Implement and enhance Credit profiling tools.

Skills

Client journey analysis

Database querying software (ex. SQL)

Retail credit lifecycle understanding

Client engagement solutions

Credit affordability assessment regulations

Education

Relevant Honours degree (Masters advantageous)

Tools

Advanced Excel

Job description

Overview

An industry-leading Bank situated in Stellenbosch is urgently seeking the expertise of an experienced Senior Credit Client Value Specialist to join their team.

Key Performance Areas

• Marketing & Campaigning
• Product understanding and alignment
• Design and maintain Credit profiling, behavioural and educational tools
• Implement and enhance Credit profiling, behavioural and educational tools
• Reporting
• Best practice and know-how
• Stakeholder engagement

Key Requirements

• Creating strategies and tactics to influence client behaviour
• Client journey analysis
• Retail credit lifecycle and market
• Database querying software (ex. SQL), Data and analytics OR Advanced Excel
• Client engagement solutions including direct marketing segmentation
• Relevant legislation, for example, the National Credit Act (NCA) Consumer Protection Act (CPA), Protection of Personal Information Act (POPI)
• Banks Act and Basel III Risk Framework
• Project management principles
• Credit affordability assessment regulations.

Education & Experience

• Relevant Honours degree (Masters advantages) in Business/Behavioural Economics/Management Accounting/Industrial Engineering/Economics/etc.
• 3-4 years (if acquired a master’s)
• 6+ years of relevant retail credit analysis experience
• Experience in behavioural analysis.
• Client journey mapping
• Experience with Experimentation, and champion challenger techniques.
• Experience in delivering a product or tool, through working with various internal and external stakeholders

Hire Resolve is a top-tier recruitment firm that focuses on placing skilled professionals in permanent employment.

Hire Resolve focuses on working with senior-level executives and we pride ourselves on delivering excellent service to our candidates and clients.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.

Full Time

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