Credit and Collections Analyst (6- Months contract)

DigiCert; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global security authority is looking for a Credit and Collections Analyst to improve accounts receivable processes. In this role, you will manage collections, resolve customer disputes, and work closely with sales teams. Ideal candidates should have B2B customer collections experience, strong communication skills, and proficiency in accounting software. Benefits include provident fund, medical aid, and gym reimbursement.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Qualifications

• 3 years of experience in B2B customer collections.
• Experience reviewing company financials and establishing credit limits.
• Excellent written and verbal communication skills.

Responsibilities

• Manage collections efficiency metrics and resolve customer disputes.
• Analyze and reconcile customer accounts and payment discrepancies.
• Communicate account status to the Collections Manager.

Skills

Experience in accounting, budgeting or finance role

B2B customer collections experience

Excellent account reconciliation skills

Strong communication skills

Proficient with MS Excel

Strong organizational skills

Attention to detail

Education

University degree in Business, Finance, Accounting or related field

Tools

NetSuite ERP

MS Excel

MS Word

Job description

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are looking for an experienced and highly motivated Credit and Collections Analyst who will take on the challenges of developing the Company's accounts receivable collection process and implementing best practices. This member of our team will take responsibility for and work to improve the collection effort by working with our customers and other departments to achieve success.

What you will do

• Collections - ownership of AR aging: managing collections efficiency metrics to target, acting as a first point of contact to obtain full resolution on customer disputes or billing inquiries.
• Meet defined department goals and activity metrics.
• Participates in process improvement projects as assigned.
• Recommend accounts for suspension after proper collection activities.
• Communicate the status of designated accounts to the Collections Manager.
• Cash management: effectively analyzes and resolves open cash (unapplied) amounts promptly.
• Process and review account adjustments.
• Reconcile customer disputes as they pertain to payment of outstanding balances due.
• Monitor and maintain assigned accounts – customer calls, account adjustments, small balance write off, customer reconciliations, and processing credit memos.
• Reduce delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Collections Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate and follow up effectively with Sales and Sales Operations departments regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers and sales.
• Ensures compliance with all company policies.
• Ad-Hoc projects.

What you will have

• Currently pursuing a University degree in Business, Finance, Accounting or a related field (advantageous)
• Must have experience in an accounting, budgeting or a finance role.
• 3 years of experience in B2B customer collections
• Experience in reviewing company financials and establishing appropriate credit limits to mitigate company risk.
• NetSuite ERP experience preferred.
• Excellent account reconciliation skills.
• Excellent communications skills, both telephone and written.
• Proficient with MS Excel, MS Word, and/or any other products within the Microsoft Suite.
• Strong organizational skills.
• Attention to detail.
• Ability to work and communicate among multiple teams and functions.

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym ReimbursementLife Insurance
• Disability Insurance