Contact Centre Support Specialist

Boardroom Appointments; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm in Cape Town is seeking a Contact Centre Support Specialist to provide comprehensive administrative support and logistical coordination services. This role is crucial in executing support activities for the Customer Experience team, ensuring efficient operations in the contact center environment. The ideal candidate will work closely with leadership to enhance customer interaction and service delivery, as well as manage general office tasks effectively.

Responsibilities

• Execute key general support activities under the direction of leadership.
• Provide proactive administrative support and logistical coordination.

Job description

About the job Contact Centre Support Specialist

Responsibilities:

• The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team.
• The role provides efficient, proactive, comprehensive administrative support and logistical coordination services to the Customer Experience team (general office management).