Contact Centre Consultant

eThekwini Municipality; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A municipal government entity in KwaZulu-Natal is seeking a Contact Centre Consultant to assist residents with inquiries related to water accounts and municipal services. The ideal candidate will be responsible for providing efficient customer service and handling various service-related queries. This is an entry-level, full-time position offering an opportunity to work in a dynamic environment.

Responsibilities

• Provide an efficient and professional interface to residents regarding water accounts.
• Assist with inquiries related to water, wastewater, storm-water, roads, and traffic.

Job description

Overview

Join to apply for the Contact Centre Consultant role at eThekwini Municipality.

To provide an efficient and professional interface to all eThekwini residents in relation to services related to water accounts (billing), water, wastewater, storm-water, roads and traffic (engineering fault reporting via a toll free telephone contact point).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Government Administration