Consultant, Contact Centre (Fleet Maintenance Control)

Standard Bank Group; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading African financial services group is seeking a candidate in Johannesburg to handle fleet maintenance by diagnosing technical reports and engaging with customers. The ideal candidate has completed secondary education and holds relevant motor trade qualifications, along with 1-2 years of experience. This role offers the opportunity to work in a dynamic and growth-oriented environment.

Qualifications

• 1-2 years previous experience at a franchise dealership as a service advisor or technician.
• Technical skills required for diagnosing vehicle maintenance.
• Experience in customer engagement and negotiation.

Responsibilities

• Log and process fleet maintenance quality authorisations.
• Engage with customers negotiating repair work methods.
• Provide various options regarding repairs.

Skills

Client Relationship Management

Business Administration Skills

Process Management

Risk Identification

Education

Completed secondary school/high school/A levels/Matric

Qualified motor trade certificate

Motor manufacturer approved technical certificates

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To log and process fleet maintenance (e.g. vehicles and all other asset classes) quality authorisations, by diagnosing technical reports submitted by customers, dealers and franchise centres. To engage with customers and merchants by negotiating and making sound recommendations regarding repair work methods and providing the various options available.

Qualifications

Minimum Qualification

• Completed secondary school/high school/A levels/Matric
• Qualified motor trade certificate or certificates of competence within the motor trade workshop
• Motor manufacturer approved technical certificates indicating component and experience obtained

Experience Required

• 1-2 years Previous experience at a franchise dealership or reputable retail workshop facility as a service advisor or technician where technical skills are required
• Business Solutions
• Business & Commercial Banking

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Conveying Self-Confidence
• Documenting Facts
• Embracing Change

Technical Competencies:

• Business Administration Skills
• Client Relationship Management
• Process Management
• Risk Identification

Please note: All our recruitment processes comply with the applicable local laws and regulations.

We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on [phone] or [email protected]