Compliance Supervisor

Exceed Human Resource Consultants; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A consultancy is looking for a Quality Control Specialist in Stellenbosch, South Africa. In this role, you will manage specifications, handle customer complaints, and support quality management systems. Ideal candidates will possess at least a Grade 12 qualification along with a relevant diploma, and have a minimum of two years in quality control. Experience with ISO standards is a plus. The position includes administrative tasks and compliance responsibilities, ensuring high standards are maintained.

Qualifications

• Minimum of 2 years’ quality control experience in a similar environment.
• Active participation in Quality Management System implementation and maintenance.

Responsibilities

• Manage client online specification portals.
• Monitor online portals to identify potential customer complaints.
• Work closely with management on QMS support.
• Ensure compliance with health and safety policies.
• Administer and maintain compliance-related online portals.

Skills

Quality control experience

Communication

Document Control

Auditing

Education

Grade 12 or equivalent

Degree or National Diploma in a relevant field

Job description

Reference

Reference: 10861 CM

Consultant: Christa Mostert

Job Description

• Specification Control
  • Manage client online specification portals.
  • Assist with artwork amendments and critical path processes.
  • Manage internal online specification systems.
  • Carry out approval processes for online specifications.
  • Communicate and liaise with clients on quality control matters.
  • Ensure timely internal communication with departmental heads regarding quality-related matters.
• Customer Complaints
  • Monitor online portals to identify potential customer complaints.
  • Assist with the investigation and close-out of complaints.
  • Administer customer complaint records and documentation.
  • Receive and process complaints and support investigations to resolution.
• Quality Management Systems (QMS)
  • Work closely with management and relevant stakeholders to support effective implementation of QMS.
  • Facilitate sessions to align on procedures, best practices, and solutions.
  • Administer QMS meetings and related documentation.
  • Track, coordinate, and report on corrective actions to completion.
  • Perform QMS audit activities when required.
• Document Control
  • Ensure standardisation of documentation in line with certification standards.
  • Administer, process, and control the distribution of QMS documentation.
  • Assist with the rollout of new standards and standardisation projects.
• Auditing Systems (Internal, External & Third-Party)
  • Schedule, administer, and coordinate internal, supplier, and external audits.
  • Perform internal audits and manage audit administration.
  • Upload final audit reports to systems and ensure accurate record keeping.
  • Participate in supplier audits and manage post-audit communication.
  • Coordinate audit logistics and preparation for third-party certification audits.
  • Coordinate mock recall exercises and conduct traceability audits.
  • Serve as a Quality Systems Lead Auditor when required.
• Health, Safety and Housekeeping
  • Assist in maintaining hygiene management procedures.
  • Ensure compliance with company and statutory health and safety policies and procedures.
  • Ensure housekeeping standards are consistently maintained.
• Databases and Systems
  • Administer and maintain compliance-related online portals and databases.
  • Manage legislative updates, documentation, and procedures timeously and accurately.
• Supplier Development
  • Assist suppliers and producers with preparation for compliance audits.
  • Participate in supplier audits and follow up on non-conformances.
  • Upload final audit reports and ensure close-out of corrective actions.
  • Participate in training sessions, meetings, and compliance-related projects.

Qualifications

• Grade 12 or equivalent.
• Appropriate degree or National Diploma in a relevant field.
• Exposure to quality systems, social compliance, food safety standards, and enterprise systems is advantageous.
• Minimum of 2 years’ quality control experience in a similar environment.
• Active participation in Quality Management System implementation and maintenance (e.g. ISO standards).

How to Apply

• Email your comprehensive CV to [e-mail].
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.