Complaints Resolution Specialist – Customer Care & Growth

Huntswood; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service solutions provider in Durban is looking for Complaints Support Specialists to manage customer complaints and inquiries. Candidates should have excellent communication skills and a strong customer service orientation. Key responsibilities include handling complaints, supporting investigations, and ensuring compliance with regulatory standards. The ideal candidate will hold a National Senior Certificate, with preference given to those with insurance sector experience. Opportunities for growth within the company are available.

Benefits

Opportunities for growth

Qualifications

• Excellent communication skills required.
• Strong customer service orientation necessary.
• Experience in the insurance sector is preferable.

Responsibilities

• Handle customer complaints and inquiries.
• Support investigations and ensure compliance with regulatory standards.
• Manage correspondence professionally.

Skills

Excellent communication skills

Customer service orientation

Complaint handling processes

Education

National Senior Certificate

Job description

A customer service solutions provider in Durban is looking for Complaints Support Specialists to manage customer complaints and inquiries. Candidates should have excellent communication skills and a strong customer service orientation. Key responsibilities include handling complaints, supporting investigations, and ensuring compliance with regulatory standards. The ideal candidate will hold a National Senior Certificate, with preference given to those with insurance sector experience. Opportunities for growth within the company are available.