Community Manager (Sa)

Greenpark; Remote; ZAR 502 000 - 838 000; Full time

Job summary

A leading content agency is looking for a dynamic Community Manager to manage and grow engaged communities for a jewellery brand in the USA. The role requires at least two years of social media and community management experience, particularly with major brands across multiple platforms. Duties include creating publishing guidelines, monitoring audience interactions, and producing performance reports. Ideal candidates should have a flair for creativity and the ability to adapt to evolving social media trends. This position is remote, but candidates must be based in South Africa.

Qualifications

• At least two years' experience in social media and community management.
• Proven experience in planning and executing campaigns on major brand social media accounts.
• Creative flair with a keen eye for detail.

Responsibilities

• Work with the Social Media Lead to establish publishing guidelines.
• Create response matrices and develop ways of engaging audiences.
• Monitor and manage audience interactions in a timely manner.
• Provide performance insights for the monthly content report.

Skills

Social media management

Community engagement

Campaign planning

Copywriting

Job description

Community Manager (SA)

Full-time, Remote, fixed-term contract until December .

Candidates must be based in South Africa.

About Greenpark

Greenpark is a global, award-winning, performance-driven content leader and brand publishing agency.

Our purpose is to help brands create meaningful connections that impact people's lives through performance-driven content for search and social.

Greenpark delivers expertise in Omnichannel Search & Insights, Creative Content and Performance Tech to a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom and more.

About the role

We are looking for a dynamic community manager for a project run out of South Africa for a jewels and jewellery business in the USA.

This is a dedicated content role focused on maintaining and growing engaged communities for a jewellery brand in the USA.

Knowledge of working with influencers across multiple social channels is highly preferred, and cross-market experience is also sought.

What you'll do

Work with the Social Media Lead on establishing publishing guidelines, cadence and content pillars.

Create response matrices in several languages and develop ways of working around responding to comments and when and where to engage audiences.

Set and maintain a publishing schedule and be responsible for the day-to-day publishing and monitoring of social assets.

Monitor and manage audience and community interactions, providing correct and timely guidance to audiences interacting with the channel.

Ensure that all content meets brand and regulatory guidelines.

Provide performance insights from the channels for the monthly content report and report back to the internal business and client on this performance.

Innovate on the social channel to ensure we are growing and delivering content that our audiences want, and to drive conversions as a result.

Grow the social channel from month to month and provide ongoing support on best practice to achieve the client's goals of brand awareness and conversion.

About you

• At least two years' experience in social media and community management, including proven experience in planning and executing campaigns and activity on a major brand social media account across multiple platforms, preferably across markets.
• Thorough understanding of social media platforms, the types of content required for each, with a focus on Meta platforms, TikTok and X. Experience of Reddit is also a plus.

Experience in building audiences and engagement.

Experience working with luxury or jewellery brands and knowledge of their audiences.

Creative flair with a keen eye for detail – a passion for working in a creative environment and leading creative ideation.

Strong social copywriting experience.

Ability to work both independently and as part of a team.

Highly organized and able to manage multiple projects at once.

Able to work flexibly in a fast-paced environment, on deadline.

Ability to adapt to evolving social media trends and technologies.

All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.