Community Liaison - Service Delivery and Rapid Response

Department of Human Settlements; Johannesburg; On-site; ZAR 325,000 - 400,000; Full time

Job summary

A government department in Johannesburg is seeking a Community Liaison to manage stakeholder engagements and support service delivery initiatives. Candidates should possess Matric and a relevant undergraduate qualification, along with 1-2 years of experience in customer relations. The role involves engaging with communities and ensuring effective communication within human settlement programmes. An online application process is required, with a closing date of 30-09-2025.

Qualifications

• Matric plus an undergraduate qualification as recognized by SAQA in Public Management/Public Relations.
• Minimum of 1-2 years relevant experience within a Customer Relations Environment.
• Possession of a valid driver’s license.

Responsibilities

• Render and promote stakeholder engagements.
• Implement developed Departmental Public participation strategy and programmes.
• Conduct Ntirhisano & Public Participation Consultation.
• Provide logistical arrangement for stakeholders Forum.
• Prevention of service delivery disruptions.

Skills

Knowledge of Housing Code

Multilingual

Client orientation

Planning and organising skills

Negotiation and conflict resolution

Education

Undergraduate qualification in Public Management/Public Relations (NQF level 6/7)

Job description

Overview

Community Liaison - Service Delivery and Rapid Response

• Reference Number: refs/023343
• Directorate: Stakeholder Engagement and Capacity Development
• Number of Posts: 3
• Package: R 325 101.00 Per Annum

Requirements

• Matric plus an undergraduate qualification as recognized by SAQA in Public Management/Public Relations at NQF level 6/7.
• A minimum of 1-2 years relevant experience within a Customer Relations Environment.
• Possession of a valid driver’s license.
• Skills & Competencies: knowledge & understanding of Housing Code, Housing Processes, Human Settlements programmes, political and community dynamics. Multilingual. Community research, environmental scoping. Client orientation, local government understanding. Planning and organising skills, coordination & events management, negotiation & conflict resolution, policy interpretation, administration. Customer relation, presentation, training, report writing, problem solving and listening skills. Good verbal and written communication skills.

Duties

• Render and promote stakeholder engagements.
• Implement developed Departmental Public participation strategy and programmes.
• Conduct Ntirhisano & Public Participation Consultation.
• Provide logistical arrangement for convening of stakeholders Forum for MEC outreach programme.
• Prevention of service delivery disruptions.
• Identify research needs and trends on service delivery disruptions.
• Implement strategies to mitigate service delivery disruptions.
• Implement interventions on service delivery disruptions.
• Report service delivery disruption issues to internal and external stakeholders.
• Investigate, refer and ensure/resolve all memorandum of demands.
• Render service delivery and rapid response services in the Human Settlement service centres.
• Render and promote social facilitation and cohesion.
• Collect, investigate and respond to or refer all queries received timeously.

Notes

• No late applications will be considered. No faxed or emailed applications will be accepted.
• The Gauteng Department of Human Settlements promotes equal opportunity and aims to implement affirmative action measures to address the disadvantages in employment.
• Preference may be given to appointable applicants from the underrepresented designated groups in terms of the department’s equity plan. Candidates whose appointment will promote representativity in terms of race, disability, youth & gender will receive preference.
• Whites, Indians, Coloureds and Persons with disabilities are encouraged to apply.
• It is the applicant’s responsibility to have foreign qualifications evaluated by SAQA.
• Applications should be submitted strictly online at http://professionaljobcentre.gpg.gov.za and accompanied by a new Z83 and a comprehensive Curriculum Vitae (CV) only. Certified copies of qualifications, Identity and valid driver’s license will be limited to shortlisted candidates.
• Correspondence will only be limited to shortlisted candidates.
• If you have not been contacted within 3 months of the closing date, please accept that your application was unsuccessful.
• For all SMS positions, the successful completion of the Public Service Senior Management Leadership Programme as endorsed by the National School of Government and possession of the SMS Pre-Entry Certificate is required. For more details on the pre-entry course visit: https://www.thensg.gov.za/trainingcourse/sms-pre-entry-programme/.
• Following the interview and exercise, the selection panel will recommend candidates to attend a generic management competency assessment (in compliance with the DPSA Directive on the implementation of competency-based assessments).
• The competency assessment will test generic management and development for SMS posts.
• The Department reserves the right not to make appointment(s) to the advertised post(s).

Employer

Department of Human Settlements

Location

Johannesburg

Closing Date

30-09-2025

Criteria Questions

1. Do you have Matric plus an undergraduate qualification (NQF level 6/7) as recognized by SAQA in Public Management/Public Relations?
2. Do you have a minimum of 1-2 years relevant experience within Customer Relations Environment?
3. Do you have knowledge & understanding of Housing Code, Housing Processes, Human Settlements programmes, political and community dynamics?
4. Are you in possession of a valid SA drivers license?

Please Notes

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.