Commercial Underwriter

Insure Connect Services; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An insurance services provider is seeking a Commercial Underwriter to deliver quality underwriting services for international clients. This role requires over 3 years of Commercial Underwriting experience and offers remote work flexibility. Key responsibilities include maintaining client relations and achieving retention targets. The ideal candidate should have a dedicated home office setup and demonstrate English proficiency with professional communication skills.

Qualifications

• 3+ years' experience in Commercial Underwriting.
• Dedicated home office setup with reliable internet.
• Confident English proficiency.

Responsibilities

• Proactively reduce cancellations and achieve retention targets.
• Maintain professional communication with stakeholders.
• Adhere to company quality standards in all processes.

Skills

Client Relations

Financial Management

Documentation

Communication

Education

Matric or equivalent

Degree or Diploma

Job description

Overview

Flexibility: Remote
Location: Cape Town, Johannesburg & Port Elizabeth.

At ICS, we serve the needs of international brokers and insurance firms, specialising in connecting experienced professionals with exciting opportunities in the brokering and insurance sectors. As demand for skilled talent grows, we’re building and maintaining a diverse, pre-qualified talent pool to meet our clients’ needs quickly and efficiently.

We are currently recruiting to build this pipeline, with an expected turnaround time of approximately 4 to 8 weeks.

As a Commercial Underwriter in our talent pipeline, you will be responsible for delivering high-quality underwriting services to our international market clients when demand arises. You’ll play a key role in retaining existing clients and driving new business while maintaining high operational standards.

Responsibilities

• Financial: Proactively reduce cancellations and achieve retention targets.
• Client Relations: Maintain accurate, timely, and professional communication with all stakeholders (clients, brokers, account executives, insurers).
• Business Processes: Adhere to company quality standards and regulatory requirements across various processes including new business, renewals, and endorsements.
• Documentation & Filing: Ensure all relevant documents are filed electronically and physically for accurate record-keeping.
• Refunds & Invoices: Raise invoices and request refunds from line managers, filing the appropriate documents electronically and physically.
• Client & Team Communication: Maintain proactive and timely communication with clients and account executives regarding portfolio movements.
• Learning and Growth: Embody the ICS Way and demonstrate a commitment to continuous self-development.

Minimum Requirements

• Qualifications: Matric or equivalent. Degree or Diploma advantageous
• Experience: 3+ years' experience in Commercial Underwriting
• Willing to time shift for international brokers
• Location: Based in Cape Town, Port Elizabeth or Johannesburg, South Africa. For IT and team support.
• Candidates must have a dedicated home office setup, including a reliable internet connection and a quiet, professional environment for remote work.
• English proficiency, presentability and confidence. You will be required to submit a video recording.

Joining our talent pipeline allows you to be part of an evolving team, where you’ll be ready to step in and provide exceptional service to clients in the insurance market as soon as demand arises.