Commercial Project Coordinator

PERI GmbH Formwork Scaffolding Engineering; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading construction company in Durban is seeking a skilled individual for order management. The role involves ensuring a positive customer experience, leading order processing, and adhering to company guidelines. Candidates should have a bachelor's degree or at least three years of relevant experience. This position offers opportunities for continuous improvement in service delivery while maintaining strong customer relations.

Qualifications

• Bachelor's degree or a minimum of 3 years of relevant work experience.

Responsibilities

• Ensure a positive customer experience through accurate project preparation.
• Lead order processing to support customers, sales, engineering, and logistics.
• Initiate transport DTR process for customer deliveries.
• Manage pending orders on PSD with sales feedback.

Education

Bachelor's degree or minimum 3 years of relevant work experience

Job description

Company: PERI Formwork Scaffolding (Pty) Ltd

Order Management Inland

Role Scope

Ensure a positive customer experience through the professional and accurate preparation, fulfilment, billing of customer projects.

Lead order processing to adequately support customers, sales, engineering, and logistics.

Execute order management activity in accordance with PERI guidelines and OTC process.

Ensure the best possible customer service through professional customer interaction.

Ensure compliance with Group Directives and company policies.

Key Responsibilities / Objectives

• Asses continuty between contract, offer and PSD order
• Process order changes in PSD with status updates to relevant departments.
• Adherence to commercial standards and processing guidelines.
• Co-ordinate with client and Sales Engineer following order execution for full preparation of order processing (i.e., delivery timeline, delivery priorities).
• Ensure accurate detailed information on documentation (e.g., cutting of tie rods, pre-assembly).
• Revise picking list for delivery and ensure continuity with discounts and rental rates.
• Initiate transport DTR process for customer deliveries for both PERI Fleet and forwarding agencies.
• Timeously processing of sales, sales from rental and CaRe invoicing.
• Actively manage pending orders on PSD with feedback to the sales department.
• Check summary rental control prints weekly and action accordingly.
• Co-ordinate with Customer / Sales Engineer and site supervision team to proactively plan rental returns and maintain accurate rental return dates in PSD to improve data quality for material planning / design process.
• Execute jobsite closing actions in consultation with relevant departments.
• Accurately upload all customer documentation onto electronic filing system.
• Accurately capturing of stock counts during all stock takes.
• Weekly PSD house- keeping functions must be maintained.
• Provide support to all administration team members when required.
• Be the business excellence ambassador to ensure continuous improvement of PERI’s service delivery and competitiveness in the market, whilst maintaining strong customer relations.

Qualification / experience requirements

• Bachelor’s degree or minimum 3 years of relevant work experience