Collections Specialist — Uncapped Incentives & Growth

Mr Price Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent retail company in Durban seeks a Collections Agent to contact customers with overdue accounts for lending products. The role involves negotiating payment arrangements, updating customer information, and maintaining excellent customer service standards. Ideal candidates have a minimum Grade 12 qualification and experience in debt collection. Benefits include uncapped incentives, discounts at company stores, and opportunities for career advancement in a vibrant work environment.

Benefits

Uncapped incentives

Learning and development opportunities

Employee discounts

Share scheme after one year

Health and wellness programs

Recognition and rewards programs

Qualifications

• 6-12 months in Debt Collection, ideally within a Call Centre environment.
• Familiar with the life cycle of an account and the collection process.

Responsibilities

• Negotiate payment arrangements per set standards.
• Accurately update customer information.
• Establish rapport with customers through excellent service.
• Ensure work quality aligns with Service Level Agreements.

Skills

Customer service orientation

Telephone etiquette

Attention to detail

Team player

Education

Minimum Grade 12 qualification

Tools

MS Office

Job description

A prominent retail company in Durban seeks a Collections Agent to contact customers with overdue accounts for lending products. The role involves negotiating payment arrangements, updating customer information, and maintaining excellent customer service standards. Ideal candidates have a minimum Grade 12 qualification and experience in debt collection. Benefits include uncapped incentives, discounts at company stores, and opportunities for career advancement in a vibrant work environment.