Client Support Specialist (Workplaces - B2B)

Clipboard; Remote; ZAR 200 000 - 250 000; Full time

Job summary

A leading health technology startup is seeking a motivated B2B Client Support Specialist to deliver exceptional service to workplace customers. This role involves proactive problem-solving, strong communication skills, and using tools like Zendesk to resolve issues. The position is remote and offers a fast-paced startup environment where candidates can make a significant impact. An ideal candidate will possess a customer-centric mindset and a passion for helping others. No specific degree is required.

Benefits

100% Remote Work

Fast-Paced Startup Environment

Fair Hiring Process Based on Skills

Qualifications

• No specific degree required, but candidates must handle business customers professionally.
• Ability to think critically and find solutions for customers.

Responsibilities

• Provide voice-based support and handle emails as needed.
• Resolve shift, payment, and platform-related issues.
• Use Zendesk and Clipboard Health portal effectively.
• Troubleshoot issues and follow workflows.
• Collaborate with cross-functional teams to resolve issues.

Skills

Customer-Centric Mindset

Strong Communication Skills

Proactive Problem-Solving

High Accountability

Tools

Zendesk

Job description

Overview

Clipboard exists to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

About Clipboard

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here.

About the Role

This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).

This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.

Success Factors

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
• Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
• Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
• High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Responsibilities

• This is primarily a voice-based role, with additional responsibilities that include handling emails as needed.
• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
• Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
• Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
• Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Why Join Clipboard Health?

• 100% Remote – Always. Work from anywhere in the world.
• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
• A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
• Opportunity to make a significant impact with our workplace customers

Hiring Process

1. Application
2. Case Study
3. Interview with Hiring Manager
4. Executive Interview
5. Offer