Client Support & Onboarding Specialist

Consilio; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global leader in legal consulting is seeking a client support specialist to assist users with their questions and system navigation. The ideal candidate will have at least 3 years of experience in customer service or tech support and possess strong problem-solving and communication skills. Certifications and training will be provided, and a bachelor's degree is required. This role offers a dynamic office environment in Cape Town.

Benefits

Health and EAP benefits

Retirement plan

Paid-time off (PTO)

Employee Appreciation Programs

Qualifications

• At least 3 years in customer service, tech support, legal, government, financial, or hospitality roles.
• B2 level proficiency or higher in English.
• Ability to identify issues and communicate resolution steps.

Responsibilities

• Help clients with login issues, navigation, and specific tasks over chat and email.
• Train clients to use the system and its features.
• Fulfill client requests such as account creations and project access.

Skills

Customer Service

Digital Intelligence

Strong Communication

Problem Solving

Flexibility

Empathy

Education

Bachelor's degree or higher

Tools

Microsoft 365 (Excel, Word, PPT)

Windows

Mac

Job description

A global leader in legal consulting is seeking a client support specialist to assist users with their questions and system navigation. The ideal candidate will have at least 3 years of experience in customer service or tech support and possess strong problem-solving and communication skills. Certifications and training will be provided, and a bachelor's degree is required. This role offers a dynamic office environment in Cape Town.