Client Services Representative

Rhenus Logistics; Durban North; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading logistics company is seeking a professional to manage client shipping requirements and serve as the main liaison for allocated accounts. The role involves continuous communication with clients regarding their shipments, monitoring cargo readiness, and handling international client administration. The ideal candidate will ensure all client needs are met efficiently and also explore business extensions from existing clients.

Responsibilities

• Liaise with clients continuously regarding shipment events.
• Monitor daily to ensure cargo is collected on ready date.
• Manage client administration on an international level.

Job description

Main Purpose

Client liaison and responsibility to manage clients shipping requirements for the clients that has been allocated to your portfolio. Ensure that all clients’ needs are met.

Key Responsibility Areas

• Liaise with client continuously and in a proactive manner regarding shipment events
• Attempt to seek extended business from existing clients and referrals
• Monitor daily closer to ready date as to ensure cargo collected on ready date
• All info needs to be cross communicated to this person to ensure delegated work had been executed
• Manage client administration on an international level e. dispatch routing orders and arrange inspections
• Rate Proposal and SOP’s updates for existing clients
• Communicating Sell rates to Clients
• NAC must be followed up with Trade Lane and communicated in writing to Clients
• Ensure clearing instructions or export instructions are completed in full
• Develop and provide clients according to the monthly / quarterly KPIs
• Secure extension business from existing accounts