Client Service Manager

Formula D; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Client Services Manager to bridge the gap between clients and internal teams. This dynamic role involves managing client relationships, overseeing project execution, and ensuring that all deliverables meet client expectations. The ideal candidate will have a strong background in account and project management, with a keen eye for detail and excellent communication skills. In this role, you will play a vital part in strategic planning and client growth, working collaboratively across departments to deliver exceptional results. If you're a proactive problem-solver with a passion for client service, this opportunity is perfect for you.

Qualifications

• 4+ years of experience in account or project management roles.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Serve as the link between clients and design/production departments.
• Oversee multiple projects and ensure client expectations are met.
• Compile project statistics and facilitate client communications.

Skills

Organizational Skills

Communication Skills

Project Management

Client Management

Problem-Solving

Education

Bachelor's Degree

Tools

MS Office

OneNote

SharePoint

Job description

The Client Services Manager supports both current and new clients. This role serves as the coordinating link between the client and formula D_ Design and Production departments ensuring that the work fully meets the client’s needs. The Client Services Manager functions as both an Account Manager and a Project Manager. This position reports to the head of design, project management and senior management.

Specific Responsibilities

• Communicate with clients in the lead-up to project commencement, review and compile project requirements and secure required collateral and participation.
• Ensure that the schedule, deadlines and client expectations are clearly communicated and understood by all.
• Coordinate with business development, production, and technology departments to ensure readiness; ensure execution of project meets or exceeds client requirements and expectations.
• Oversee multiple client projects and be able to recognize, solve or neutralize potential issues or conflicts.
• Anticipate and/or troubleshoot technical problems before/during/after; work with technical staff and the client to properly service these issues.
• Keep all project stakeholders informed throughout a project life cycle.
• Compile project statistics into a deliverable report for clients.
• Facilitate conversations with clients and respond to queries.
• Assist with strategic planning and support organic client growth.

Professional Qualifications / Experience

• Bachelor's degree or equivalent experience.
• 4 or more years of experience as an account manager, project manager, or combination of both.
• Knowledge and experience with exhibition design, activations, interactive technology.
• Working knowledge of MS Office, OneNote, SharePoint.

Personal Qualifications / Attributes

• Excellent organizational, planning, management, and communication skills with an ability to work at all levels.
• Strong attention to detail.
• Client-focused, solutions-oriented, self-starter.
• Willingness to work non-traditional hours (early morning, late evening), as required.