Client Relationship Associate

Absa Group; Cape Town; On-site; ZAR 300 000 - 380 000; Full time

Job summary

A leading banking institution is seeking a Client Relationship Associate for its Cape Town office. The ideal candidate will be responsible for operational aspects of client relationships and possess at least 3 years of experience in a banking or client facing role. The role requires a thorough understanding of client onboarding processes and excellent customer service skills. The position offers a dynamic team environment where maintaining strong client relationships is crucial.

Qualifications

• 3 years of experience in a client-facing and/or commercial banking environment.
• 3 years of banking sales experience.
• Good understanding of client onboarding processes.

Responsibilities

• Responsible for cross-selling banking products to clients.
• Assist in the onboarding process and ensure quality client service.
• Monitor and improve client satisfaction through surveys.

Skills

Personal and Interpersonal Skills

Business Skills

Industry Knowledge

Education

B Degree in Commerce or Finance or equivalent NQF level 6

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

CIB Coverage is looking for a Client Relationship Associate based in Cape Town Regional Office.

We are looking for a dynamic CRA to join the Client Coverage team. The ideal candidate should have an NQF6 qualification with 3 years’ experience working in a relationship support role (client onboarding/client service centers/similar). As a CRA your responsibility will be to look after the operational aspect of the client relationship. Ideally we would need the candidate to have a good understanding of client onboarding process and customer service. The role will be to support the lead Banker in client solutioning, service and the identification of leads by being an active member of the Client Relationship Team.

Job Description

Accountability: Sales, Customer Solutioning and Customer Care

• Responsible for Vanilla Products and the cross sales of those products to existing clients, and to increase the cross-sell ratio of each client ensuring that each client is solutioned 100 %.
• Liaise with Product Specialists (e.g. Electronic Banking ,International Banking Division (IBD), Absa Cash Solutions) relevant to solutioning for vanilla products , which will ensure client is solutioned comprehensively.
• Develop and maintain own contacts with individuals within client's organization.
• Acts as a Principal point of contact in the absence of the Banker.
• Assists, co-ordinates and monitors the introduction of clients to and from other areas of the Absa Group, where appropriate, to solution the client comprehensively.
• Conducts, Monitor, analyze and provide supporting actions to improve client service based on Client Satisfaction Surveys.
• Identify potential new clients by building and maintaining a database of potential clients (as support to the Banker).
• Assist in arranging product presentations, where appropriate in conjunction with the Banker.
• Conduct Service reviews with clients & implement corrective measures to improve service delivery to the client.
• Assist in determining the products that most suit the clients’ needs and be able to sell, at short notice, on a proactive and reactive basis.
• Work with the Banker and Customer Services Consultant to resolve client concerns/complaints.
• Follow up on transactions in progress to ensure that this is in line with Service Level Agreements (SLA).
• Assist Banker with monthly analysis and management thereby ensuring that all income is reflected correctly for each portfolio and that any negative income/downward trends are identified and negated proactively.
• Collect all fee income i.e. Facility fees, excess fees, raising and valuation fees by monitoring the clients portfolios in line with applicable transactions.
• In conjunction with the Banker ensure that a formal client calling plan is in place and that weekly client visits are conducted as per agreed targets.
• Responsible for the maintenance and implementation of clients transactional pricing.

Accountability: Risk and Operational Management

• Co-ordinate security and Local Documentary Product (LDP) documentation for customer's signature.
• Co-ordinates the handling of interest claims.
• Co-ordinates the handling of fraudulent transactions by logging this onto the Customer Care Process (CCP) system.
• Responsible to assist the Credit Operations in Limits Assurance on portfolios & providing relevant information to the Credit Operations team.
• Work with the Security /Legal to finalize security and Local Documentary Product (LDP) documentation.
• Complete documents and obtain client signature(s) for opening/closing of accounts.
• Obtain required documentation from clients e.g. public documents, FICA documents etc to support the opening of accounts.
• Follow up with client on outstanding documentation such as FICA, security, product, Local Documentary Product (LDP) related.
• Assist with telephonic enquiries/client queries relating to security matters.
• Assist with KYC reviews, PEP reviews and take-on and Deferrals.
• Ensure that the client complies with Credit conditions of grant relative to the standard covenants and conditions by obtaining a monthly debtors list, and provide this list to the Credit Operations department for updating the Security Management Register.
• Excess Report Management Take daily action based on referral listing and reporting to Credit Exposures Managers on a daily basis.

Accountability: Business Management

• Prepare information for and attend client meetings to support client servicing.
• Follow up that new clients and products are set up on relevant systems e.g. EBD (Electronic Banking Division), Merchant Services & International Banking.
• Develop and maintain contacts with Specialists in other areas of the Group Including Product Houses, Credit and CPF (Commercial Property Finance).
• Attend regular meetings held with functional team.
• Work as part of a solutioning team namely the Banker, the Credit Analyst, the Customer Service Consultant, the Customer Service Officer and the Credit Officers.

Education and Experience Required

• B Degree in Commerce or Finance or CAIB or IOB or equivalent NQF level 6 or higher qualifications.
• 3 Years experience in a client facing and/or commercial banking environment.
• 3 Years Banking Sales experience.
Knowledge & Skills
• Personal and Interpersonal Skills.
• Business Skills.
• Industry Knowledge on the dynamics of the marketplace.

Competencies

• Working with people.
• Planning and organising.
• Persuading and influencing.
• Entrepreneurial and commercial thinking.
• Delivering results and meeting customer expectations.
• Analysing.

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required).

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.