Client Liaison Specialist : Banking

Nedbank Private Wealth; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading financial services provider seeks an experienced advisor in Durban. The role includes providing personalized financial solutions, nurturing client relationships, and ensuring client satisfaction. Candidates should have a relevant degree and extensive client service experience in banking. This position offers an engaging work environment with opportunities for professional growth.

Qualifications

• Minimum 3-6 years client service experience within a banking environment.
• Experience in relationship banking essential.

Responsibilities

• Respond to client needs and offer suitable services.
• Provide holistic financial strategies and advice to clients.
• Identify cross-selling opportunities through client engagement.

Skills

Client engagement

Relationship building

Sales strategies

Customer service principles

Education

Advanced Diplomas / National 1st Degrees

Job description

Overview

Job Classification: Requisition Melissa Cloete

Business Unit - Nedbank Private and Wealth - High Net Worth

Location - Nedbank Park Square Campus Park Square Umhlanga KZN

Closing Date - 8 August 2025

Employment Equity Statement - Preference will be given to Applicants from Underrepresented Groups

Job Family: Sales and Service

Career Stream: Sales

Leadership Pipeline: <Manage Self :> Technical (MST)

Job Purpose

To provide personalised advice financial solutions client service and educate clients on the convenience security and functionality of self-service solutions in order to meet business goals and exceed client expectations.

Responsibilities

• Client Engagement: Respond to client needs by offering the right service and solution.
• Nurture strong long-standing client relationships.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the convenience security and functionality of self-service solutions.
• Provide knowledgeable client service that fosters mutual trust and confidence.
• Discover clients needs through connecting understanding and delivering financial solutions with care.
• Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Identify cross-selling opportunities through client engagement and quality conversations.
• Facilitate the sales process by informing clients of the product features and benefits.
• Fulfill clients needs through documenting needs analysis and by providing suitable financial product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications queries and requests.
• Educate clients on the use of alternative cost effective time saving and convenient self-service channels.
• Provide complete solution to clients by networking and collaborating with internal stakeholders.
• Provide input into client financial analysis make recommendations to credit and monitor the return of security documentation.
• Identify and recommend opportunities to enhance processes systems and policies.

Nedbank Goals

• Contribute to the success of Nedbank through meeting your service excellence teamwork and personal development goals whilst adhering to Nedbank security operational and compliance procedures and policies.
• Act in the clients interest inform the client do what you say and promise take accountability and go the extra mile.
• Develop retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Achieve business objectives and identify and execute on quality sales leads.
• Increase market share of primary clients by entrenching clients through Core needs discussions salary and debit order switching as well as enrolling clients on the various digital platforms.

Risk and Compliance

• Mitigate risks and meet legislative requirements (e.g. FICA FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters communications and training material.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas / National 1st Degrees

Minimum Experience Level

• 3 - 6 years Client Service experience within a Banking environment is essential
• Relationship Banking experience is essential

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Please contact the Nedbank Recruiting Team at

Required Experience :

Unclear Seniority

Key Skills

• Presentation Skills
• Time Management
• Clinical Research
• Communication skills
• GCP
• Infusion Experience
• Managed Care
• Hospice Care
• Conflict Management
• Clinical Trials
• Research Experience
• Home Care

Employment Type : Advisor

Experience : years

Vacancy : 1