Client Liaison Officer

Mediclinic International; Stellenbosch; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A leading healthcare provider in Stellenbosch is looking for a Client Liaison Officer to bridge internal business units and the creative team. The role involves managing project flows, establishing strong relationships, and ensuring high standards in creative outputs. Ideal candidates will have at least 5 years of relevant experience and a background in marketing. This position offers a hybrid work environment and focuses on process improvement within a dynamic agency setting.

Qualifications

• 5 years of experience in client service or account management in a creative agency environment.
• Experience in a deadline-driven Design Studio.
• Experience in Project Management.

Responsibilities

• Coordinate and manage incoming creative requests, ensuring clear and accurate briefs.
• Build and maintain strong internal and external relationships with vendors and business units.
• Maintain organised records, approvals, and project documentation in the studio system.
• Support the Design Studio Manager with project tracking, reporting, and workflow improvements.
• Demonstrate a proactive attitude toward improving team processes and relationships.

Skills

Corporate identity, tone, style, character, and brand guidelines

Computer software packages, including Microsoft Office Packages

Project management principles and process

Analytical and Reporting Skills

Interpersonal and Communication Skills

Attention to Detail

Accountability & Ownership

Adaptability & Change Agility

Education

Certificate in Marketing /brand management or Marketing communication

Certificate in Digital Marketing

Job description

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Mediclinic Southern Africa Corporate Office| Stellenbosch | South Africa

Closing date: 13/01/2026. Number of positions: 1. Recruiter name: Lerato Khati. Reference number: 65587. Workplace Type: Hybrid. Permanent.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To serve as the key link between internal business units and the in-house creative team, managing the flow of projects from briefing to delivery. The Client Liason Officer ensures that creative outputs are well-briefed to meet business objectives and uphold the studio’s professional standards.

KEY RESPONSIBILITY AREAS

• Coordinate and manage incoming creative requests, ensuring clear and accurate briefs
• Build and maintain strong internal and external relationships with vendors and business units to understand needs and priorities
• Maintain organised records, approvals, and project documentation in the studio system
• Support the Design Studio Manager with project tracking, reporting, and workflow improvements
• Demonstrate a proactive attitude toward improving team processes and relationships by sharing constructive feedback, supporting new initiatives, and helping to strengthen the agency’s service culture

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• Certificate in Marketing /brand management or Marketing communication

DESIRED EDUCATION

• Certificate in Digital Marketing

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

• 5 years of experience in client service or account management in a creative agency environment

DESIRED EXPERIENCE

• Experience in a deadline-driven Design Studio
• Experience in Project Management

REQUIRED JOB SKILLS AND KNOWLEDGE

• Corporate identity, tone, style, character, and brand guidelines
• Computer software packages, including Microsoft Office Packages
• Project management principles and process
• Analytical and Reporting Skills
• Interpersonal and Communication Skills
• Attention to Detail
• Accountability & Ownership
• Adaptability & Change Agility

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

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