Client Information Clerk

Department of Health; Gauteng; On-site; ZAR 228 000 - 269 000; Full time

Job summary

A government health department is seeking a candidate for a switchboard operator role based at Far East Rand Hospital. The role involves managing a high volume of calls, ensuring the functionality of telephone lines, and maintaining updates to the doctor’s call list. Applicants must have Grade 12 or equivalent and be computer literate, with good communication and customer care skills. This position works shifts and requires resilience under pressure. Applications must follow specific submission guidelines provided.

Qualifications

• Must be prepared to work shifts.
• Ability to work under pressure and with difficult clients.

Responsibilities

• Reduce high volume of calls through switchboard operation.
• Ensure functionality of telephone lines and handsets.
• Update doctor’s call list frequently.

Skills

Computer literate

Good communication skills

Good customer care

Problem solving skills

Punctuality

Education

Grade 12 / N3 / NQF Level 4

Job description

Overview

Package : R 228 321.00 – R 268 950.00 per annum (plus benefits)

Requirements

• Grade 12 / N3 /NQF Level 4. Computer literate (Certificate). Must be prepared to work shifts. Good communication skills. Good customer care. Must be able to work under pressure and with difficult clients. Problem solving skills. Be punctual.

Duties

• Reducing high volume of calls through switchboard operation. The functionality of telephone lines and handsets are working at the relevant workstation. Accurate functionality of telephone lines to end – user. Accurate functionality of speed dials for staff. Frequently updating of doctor’s call list (to be able to identify which doctor is allocated to which department). Availability of doctor’s call list.

Notes

• Applications should be submitted strictly online at the following E-Recruitment portal: http://jobs.gauteng.gov.za. No hand-delivered, faxed, or emailed applications will be accepted. For assistance with online applications please email your query to [e-mail] . NB: Where Driver’s Licence is mandatory, exception will be granted for people with disabilities. Application should be accompanied by a fully completed and signed new Z83 application form obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents plus a recently updated comprehensive Curriculum Vitae (CV), Registration Certificate with relevant professional body (HPCSA) and a proof of current registration (Annual Practicing Certificate/Card). Applications without proof of a new Z83 application form, a detailed CV, registration certificate and a proof of current registration card/certificate with relevant professional body will be disqualified. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualification must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 5/1993. It is Department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY.

Employer

Department of Health

Location

Far East Rand Hospital

Closing Date

05-02-2026

Criteria Questions

Do you have Grade 12 / N3 /NQF Level 4?

Are you computer literate? and have a Computer literate (Certificate)

Please Notes

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.